Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences Across arenaflex's Fastest and Most Reliable Network

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. As a Customer Sales and Service Representative, you'll be at the forefront of this mission, delivering exceptional experiences to our customers and helping them stay connected to what matters most.

Join the arenaflex Team

At arenaflex, we're more than just a company – we're a place where you can share your ideas, learn, grow, and thrive. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always. If you're looking for a place to make a real impact, where you can be yourself and grow with a talented team, then arenaflex is the perfect fit for you.

What You'll Be Doing

As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience across arenaflex's fastest and most reliable network. You'll be the face of our company, answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service. You'll instill confidence and loyalty in our customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.

Key Responsibilities:

* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in customers through thoughtful listening and utilizing knowledge of arenaflex's products and services
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations, and you'll take real ownership of customer concerns, driven to provide exceptional customer service.

Essential Qualifications:

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications:

* Experience working in a fast-paced, dynamic environment

• Proven track record of meeting sales goals and building strong customer relationships
• Knowledge of arenaflex's products and services
• Experience with sales and customer service software and systems

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your career growth and overall well-being. Our benefits include:

• Health and wellness benefits
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Adoption assistance and tuition assistance
• Award-winning total rewards package

Compensation and Benefits

The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Work Environment and Culture

As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. You'll be part of a dynamic team that values collaboration, inclusivity, and authenticity. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

How to Apply

If you're ready to join a team that's passionate about connecting people, businesses, and things, then apply now! We're excited to hear from you and learn more about your qualifications and experience. Apply for this job