Experienced Customer Care Agent (Part-time) – Delivering Exceptional Online Casino Experience
At arenaflex, we're an award-winning online casino that's big on tech, performance, and fun. Since our launch in 2018, we've experienced explosive growth, and we're now looking for talented individuals to join our team of rock stars. As a Customer Care Agent at arenaflex, you'll be the voice of our customers, providing a tailored service that anticipates their needs and delivers exceptional experiences.
About arenaflex
arenaflex is a dynamic and innovative online casino that's committed to delivering world-class entertainment and customer experiences. We're passionate about creating a fun and engaging environment that's safe, secure, and inclusive for all our customers. Our team is dedicated to providing top-notch support, and we're always looking for talented individuals who share our vision and values.
The Role
As a Customer Care Agent at arenaflex, you'll be responsible for delivering exceptional customer experiences through live chat, email, and other communication channels. You'll be the first point of contact for our customers, providing timely and effective solutions to their queries and concerns. Your role will be to:
- Handle live chat queries from customers about deposits, withdrawals, gaming, and safer gambling, providing accurate and helpful information to resolve their issues.
- Identify trends in customer contact and highlight them to Senior Executives and Managers, enabling early identification of potential issues and opportunities for improvement.
- Think outside the box to resolve customer queries quickly and efficiently, using your problem-solving skills and knowledge of our products and services.
- Identify potentially vulnerable customers and provide them with the right support and resources to ensure their safety and well-being.
- Adhere to our policies and procedures to ensure the security and integrity of our site, receiving full training on our systems and processes.
- Listen to customer complaints and concerns, attempting to resolve them at the first point of contact or escalating them to the relevant teams as needed.
What We're Looking For
To succeed in this role, you'll need:
- Experience working with Zendesk or similar customer service platforms, with a keen attention to detail and a commitment to delivering 5-star quality.
- A minimum of 6 months' experience working in a high-volume service environment, with a strong understanding of the customer service industry and what it takes to be best in class.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Previous experience in iGaming is a plus, but not essential – we'll provide top-class training to ensure you're equipped to deliver exceptional customer experiences.
What We Offer
At arenaflex, we're committed to providing a supportive and inclusive work environment that recognizes and rewards our team members' hard work and dedication.
We offer
- A competitive salary package that reflects your value to our team.
- Additional leave days to help you recharge and relax.
- Dedicated birthday leave to celebrate your special day.
- A generous four-week parental leave to support you during this important time.
- International health and life insurance to protect your well-being.
- Wellness incentives to help you stay motivated and focused.
- A growth allowance to support your personal and professional development.
- A flexible working environment that caters to your needs and preferences.
- A friendly and multinational team that values collaboration and camaraderie.
Our Commitment to Diversity and Inclusion
At arenaflex, we're committed to fostering a workplace that values and celebrates diversity. We welcome individuals from all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected.
Working Arrangements
This part-time role operates on a rotational schedule of 4 days on followed by 2 days off, including evening shifts and weekend work as part of the regular rotation. The shifts are 8am to 12pm and 6pm to 10pm. This can be a fully remote job from the EMEA time zone, with a minimum of 20 hours per week required.
Salary Range
The salary range for this role is £11,000-£13,000 per annum, depending on your experience and qualifications.
How to Apply
If you're passionate about delivering exceptional customer experiences and joining a dynamic and innovative team, we'd love to hear from you! Please apply through our website, and we'll be in touch to discuss your application. Apply Now! Apply for this job