Experienced 988 Chat/Text Specialist – Crisis Intervention and Support

At arenaflex, we're dedicated to delivering care that changes people's lives. As a leading nonprofit behavioral health system, we're committed to providing rewarding opportunities for our employees to serve all ages in a variety of settings. If you're passionate about making a difference in the lives of others, we invite you to join our team as a 988 Chat/Text Specialist.

About arenaflex

arenaflex is a dynamic, well-established organization that endorses an organizational culture built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community. Our trauma-informed approach is rooted in our values of Respect, Expertise, Integrity, and Empowerment, which guide every interaction at arenaflex. We're committed to creating a workplace that reflects the growing world around us, where everyone feels empowered, safe, and welcomed.

Job Summary

We're seeking an experienced 988 Chat/Text Specialist to join our remote team on a 24/7/365 mental health crisis/suicide prevention focused team. As a 988 Chat/Text Specialist, you'll be responsible for handling incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), providing brief clinical screenings, risk assessments, and appropriate service linkage for individuals who are experiencing emotional distress. This is a unique opportunity to make a difference in the lives of others while working in a dynamic and supportive environment.

Responsibilities

* Provides telephonic or chat clinical screenings and risk assessments for individuals experiencing emotional distress

• Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meets the ethical and clinical standards in compliance with all accreditation
• Actively participates in ongoing supervision, training, and team meetings
• Assists in administrative tasks as needed

Requirements

* Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist

• Six months to one year of related crisis experience is preferred
• Effectively communicate via written, verbal, in-person, and virtual methods
• Demonstrates high-level customer service skills and professional etiquette
• Knowledge of suicide assessments and skill in providing crisis intervention
• Ability to work in a fast-paced environment and prioritize tasks effectively

Preferred Qualifications

* Experience working in a crisis hotline or mental health setting

• Knowledge of trauma-informed care and cultural competence
• Bilingual or multilingual skills
• Experience with electronic health records (EHRs) and other software applications

Work Environment

As a remote employee, you'll have the flexibility to work from the comfort of your own home. arenaflex is committed to providing a supportive and inclusive work environment that allows you to thrive. You'll have access to ongoing supervision, training, and team meetings to ensure you have the resources and support you need to excel in your role.

Benefits

* Competitive salary range: $19.10-$26.80

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that reflects the growing world around us. We believe in the importance of diversity, equity, and inclusion, and we're dedicated to fostering a culture that celebrates the diverse voices and experiences of our employees. If you're passionate about making a difference in the lives of others and want to be part of a dynamic and supportive team, we invite you to join us.

How to Apply

If you're ready to take the next step in your career and join our team as a 988 Chat/Text Specialist, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job