Experienced Customer Assistance Representative – Airport Customer Service

Join arenaflex, the world's largest airline, and embark on a journey of growth, learning, and adventure! Are you ready to explore a world of possibilities, both at work and during your time off? Do you want to be part of a dynamic team that values diversity, inclusion, and customer satisfaction? Look no further! arenaflex is seeking an experienced Customer Assistance Representative to join our team at the Phoenix Sky Harbor Airport.

Why you'll love this job

As a Customer Assistance Representative, you will be the face of arenaflex, interacting with customers in a courteous, efficient, friendly, and professional manner. You will be responsible for providing exceptional customer service, resolving issues, and ensuring that our customers have a seamless travel experience.

Key Responsibilities

* Greet customers when they enter the airport or arrive in the ticket area, providing a warm and welcoming experience

• Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
• Assist customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes and receipts
• Service and maintain kiosk machines, ensuring they are in good working order
• Troubleshoot kiosk technology issues, identifying the source of problems and communicating with IT for assistance
• Verify that customers' carry-on baggage complies with FAA/arenaflex policies, including size and quantity
• Verify and clear travel documents for customers traveling internationally, using the Timatic database available in the kiosk
• Assist customers with checked baggage processing, including completing credit card transactions and self-tagging
• Manage queues in ticket counter areas, prioritizing customers based on departure times or type of assistance needed
• Accept and activate customers' self-tagged baggage at the activation station
• Physically move baggage throughout the ticket counter area, ensuring it is properly loaded onto the belt or moved to designated oversized baggage locations
• Assist customers with checking their assistive devices, sporting equipment, and other oversized items, verifying adherence to appropriate policies
• Refer customers to customer service agents when necessary
• Perform clearance and verification of documents at kiosks
• Assist with the physical movement of non-ambulatory customers as they board, deplane, or move throughout the gate and terminal area
• Assist unaccompanied minors with boarding, deplaning, or other transportation
• Provide customers with gate information and directions
• Perform paging activities, such as announcing forgotten items or asking customers to return to locked bags (at some airports)
• Perform additional related duties as deemed operationally necessary by management, consistent with the collective bargaining agreement

Requirements

* High School diploma or GED or international equivalent

• Must be 18 years of age or older
• Read, write, fluently speak, and understand the English language
• Bilingual language skills may be required in some locations
• Applicable valid driver's license as required by local authorities
• Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Must be authorized to work in the U.S.

Preferred Qualifications

* Working knowledge of Sabre or any other Passenger Service System

• Previous face-to-face customer service experience
• Working in a fast-paced environment

What you'll get

As a valued member of the arenaflex team, you'll enjoy a range of benefits, including:

• Travel Perks: Explore the world with your family and friends, reaching 365 destinations on more than 6,800 daily flights across our global network
• Health Benefits: Access comprehensive health, dental, prescription, and vision benefits on day one, plus virtual doctor visits, flexible spending accounts, and more
• Wellness Programs: Stay healthy and motivated with our wellness programs, providing the right tools, resources, and support to help you thrive
• 401(k) Program: Available upon hire, with employer contributions to your 401(k) program after one year
• Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Join the arenaflex family

At arenaflex, we value diversity, inclusion, and customer satisfaction. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate

Expected salary:

Location: Phoenix, AZ

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