Experienced Sleep Therapy Inbound Customer Service Representative – Home Medical Equipment Resupply and Patient Advocacy

At arenaflex, we are dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in the home medical equipment industry, we strive to empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. Our team of passionate professionals is committed to delivering exceptional patient care, and we are seeking a dedicated Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center team in Murray, Utah.

Overview and Responsibilities

We are looking for a highly motivated and customer-focused individual to serve as the first point of contact for our CPAP resupply customers. As a Sleep Therapy Inbound Customer Service Representative, you will be responsible for new order intake, product selection, and utilization guidelines, as well as assisting customers with basic sleep coaching, equipment maintenance, and mask fit issues. Your primary goal will be to provide exceptional customer service, resolve questions and concerns, and ensure timely fulfillment of product orders.

Key Responsibilities:

* Acts as patient advocate to resolve questions or concerns

• Collects patient, source information, and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by arenaflex
• Identifies and resolves problems in a timely manner
• Makes outbound calls as needed to collect patient data
• Manages all aspects of initial intake via high-volume inbound phone calls
• Processes related patient paperwork if assigned
• Processes tickets to ensure timely fulfillment of product orders
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input

Essential Qualifications:

* High school diploma or GED equivalent

• One to three years of related prior work experience in a team-oriented environment
• Experience in the medical field and administrative record management
• Strong customer service background
• Basic computer and internet skills, as well as typing skills
• Valid driver's license in the state of residence with a clean driving record (when applicable for the position)

Preferred Qualifications:

* Knowledge of billing reimbursement and insurance policies and requirements

• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices
• Medical terminology
• Multi-tasking and attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Work Environment and Company Culture:

As a Sleep Therapy Inbound Customer Service Representative, you will have the opportunity to work from home after completing a successful in-office training program and meeting management expectations. Our team is passionate about delivering exceptional patient care, and we strive to create a positive and supportive work environment. arenaflex offers a range of benefits, including:

• 401k
• Medical, dental, and vision
• Life insurance and disability
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Career Growth Opportunities and Learning Benefits:

arenaflex is committed to the growth and development of our employees. As a Sleep Therapy Inbound Customer Service Representative, you will have the opportunity to:

• Develop and maintain a working knowledge of current products and services offered by arenaflex
• Stay up-to-date on industry developments and regulations
• Participate in ongoing training and education programs
• Collaborate with cross-functional teams to improve patient care and outcomes
• Take on additional responsibilities and leadership roles as you grow and develop in your career

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to reviewing your application and discussing this opportunity further.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement.

Contact Information:

To learn more about this opportunity or to apply, please visit our website at [insert website URL]. You can also contact our recruitment team directly at [insert contact information]. We look forward to hearing from you! Apply for this job