Experienced Full-Time Customer Service Representative – Insurance Sales and Account Management

Join arenaflex, a leading insurance agency in Tulsa, Oklahoma, as we seek an exceptional and results-driven individual to join our team as a Full-Time Customer Service Representative. In this exciting role, you will play a vital part in managing and growing our customer base, ensuring customer satisfaction, and driving business growth. If you possess excellent customer service skills, a positive attitude, and a passion for sales, this is the perfect opportunity for you to join our dynamic team and embark on a rewarding career with excellent growth potential.

About arenaflex

arenaflex is a renowned insurance agency dedicated to providing top-notch insurance solutions to our valued customers. Our team is passionate about delivering exceptional customer experiences, and we are committed to fostering a culture of excellence, innovation, and teamwork. As a customer-centric organization, we strive to build long-lasting relationships with our customers, and we are seeking a like-minded individual to join our team.

Key Responsibilities

As a Full-Time Customer Service Representative at arenaflex, you will be responsible for:

• Developing insurance quotes, making sales presentations, and closing sales to drive business growth and revenue
• Processing customer policy change requests in a timely and efficient manner
• Securing all trailing documents from customers to ensure accurate records
• Handling all incoming claim calls from customers and following up to ensure resolution
• Completing Evidence of Insurance requests to meet customer needs
• Greeting all customers entering the office in a friendly and helpful manner
• Taking premium payments from customers and maintaining accurate records
• Treating each customer contact as a cross-sell and up-sell opportunity, including financial products
• Verifying phone numbers, addresses, and email addresses with each customer contact and updating customer information
• Answering incoming phone calls on the first ring and returning all phone messages promptly
• Maintaining knowledge of new products and services to provide exceptional customer service and support
• Building and maintaining strong relationships with customers to drive loyalty and retention

Essential Qualifications

To succeed in this role, you will need to possess:

• An upbeat, positive, and enthusiastic attitude, with a passion for delivering exceptional customer experiences
• The ability to create relationships from a cold start and build strong connections with customers
• Proficiency in multi-tasking, follow-through, and follow-up to meet deadlines and deliver results
• Excellent communication and interpersonal skills to effectively interact with customers and colleagues
• The ability to multi-task and prioritize tasks to meet customer needs
• Professional phone etiquette and a strong understanding of customer service principles
• Great customer service skills, with a focus on building long-lasting relationships and driving customer satisfaction
• Problem-solving capabilities to resolve customer issues and concerns in a timely and effective manner

Preferred Qualifications

While not essential, the following qualifications would be beneficial in this role:

• Previous experience in insurance sales, customer service, or a related field
• Knowledge of insurance products and services, including life, health, and property insurance
• Experience with customer relationship management (CRM) software and other technology tools
• A bachelor's degree in a related field, such as business, marketing, or communications

Career Growth Opportunities and Learning Benefits

As a Full-Time Customer Service Representative at arenaflex, you will have access to:

• Comprehensive training and development programs to enhance your skills and knowledge
• Opportunities for career growth and advancement within the organization
• A dynamic and supportive work environment that fosters collaboration and teamwork
• A competitive salary and benefits package, including annual base salary, commission, and bonus opportunities
• Paid time off (PTO), life insurance, health insurance, dental insurance, and vision insurance
• A flexible schedule, with evenings off and a Monday-to-Friday workweek

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences, and we strive to build strong relationships with our customers and colleagues. As a Full-Time Customer Service Representative, you will be part of a dynamic and supportive team that is dedicated to excellence, innovation, and customer satisfaction.

How to Apply

If you are a motivated and results-driven individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job