Evening Customer Care Associate (Healthcare) - Join arenaflex's Award-Winning Team

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a dynamic and supportive work environment? Look no further! arenaflex, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, is seeking an Evening Customer Care Associate to join our award-winning team.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we've been helping our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.

Why Join arenaflex?

* Enjoy helping people every single day and making a positive impact on their lives

• Receive comprehensive training and support to help you excel in your role
• Work with a supportive and friendly team who are invested in your success
• Have the opportunity to grow and develop your career with a company that values employee growth and development
• Enjoy a total rewards package that includes robust medical coverage, dental and vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off, paid holidays, employee assistance programs, and wellness programs

Job Summary

As an Evening Customer Care Associate, you will be responsible for assisting members in navigating the healthcare system by answering a variety of incoming calls and responding to members' healthcare questions and issues. You will determine the most appropriate resolution to assist members based on their needs, transfer calls outside of your scope of responsibility to internal or external resources, and verify and collect demographic information to update in our systems.

Key Responsibilities

* Assist members in navigating the healthcare system by answering incoming calls and responding to members' healthcare questions and issues

• Determine the most appropriate resolution to assist members based on their needs
• Transfer calls outside of your scope of responsibility to internal or external resources
• Verify and collect demographic information to update in our systems
• Follow up with members, providers, insurance carriers, and other vendors to ensure adherence to established policies
• Exercise exceptional customer service skills to optimize each contact with the member
• Ensure that calls are processed in strict adherence to established policies, procedures, quality standards, and applicable federal laws and regulations
• Know and support approved departmental and corporate policies and procedures relating to benefit issues
• Ensure policies and procedures are in compliance with all applicable laws and regulations, including HIPAA and COBRA

Research Assistance

* Assist in resolving routine program quality issues by identifying issues and researching in a timely manner

• Follow research through until resolution
• Document all issues thoroughly and maintain department files
• Continuously evaluate the status of all work efforts to ensure all tasks are prioritized to provide timely and quality services
• Assist in monitoring issue trends and escalating such trends to supervisor to determine appropriate actions necessary to eliminate future occurrences and improve service levels

Team Interfaces/Customer Service

* Establish and maintain a professional relationship with internal and external customers, team members, and department contacts

• Cooperate with team members to meet goals or complete tasks
• Provide quality customer service that exceeds customer expectations and improves the level of service being provided
• Treat all internal and external customers, team members, and department contacts with dignity and respect
• Escalate to supervisor any situation outside of your control that could adversely impact the services being provided

Mental and Physical Requirements

* This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers

• The nature of the work in this position is sedentary, and the incumbent will be sitting most of the time
• Essential physical functions of the job include fingering, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the workday
• Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the workday

Minimum Qualifications

* High School Diploma or G.E.D

• Associate's degree from an accredited college or university with major coursework in business administration, liberal arts, healthcare, or a related field preferred
• Minimum of one year customer service experience required
• Basic knowledge of MS Word and Excel required
• Must score acceptably on job-related testing
• Ability to pass standardized interview

What We Offer

* Starting at $18/hour

• Full-time (40 hours/week) Monday - Friday with flexibility to work any of our 8.5 hour shift schedules during our normal business hours of 8:00 am - 10:00 pm EST
• Comprehensive new-employee training program to help you develop the knowledge and skills you need to succeed in your role
• Total rewards package that includes robust medical coverage, dental and vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off, paid holidays, employee assistance programs, and wellness programs
• Opportunity to grow and develop your career with a company that values employee growth and development

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about arenaflex and our award-winning team. Apply for this job