Experienced Technical Support / Customer Service Representative – Remote Work Opportunity with arenaflex

Join arenaflex, a forward-thinking global organization, and embark on a rewarding career journey as a Technical Support / Customer Service Representative. Work from the comfort of your home, providing exceptional customer experiences, and contribute to the success of our diverse team from 70+ countries.

About arenaflex

arenaflex is a global leader in customer experience and technology innovation, helping the world's best-known brands improve their businesses through exceptional customer experiences. Our company culture is built on a people-first approach, fostering a true sense of belonging and inclusivity among our team members. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth."

Career Growth and Personal Development

As a Technical Support / Customer Service Representative at arenaflex, you'll have the opportunity to reimagine your career journey and develop lifelong friendships with your colleagues. We'll provide you with all the training, technologies, and continuing support you need to succeed. Our company offers a range of FREE Learning and Leadership Development programs, designed to help you achieve your career goals. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and development.

Key Responsibilities

As a Technical Support / Customer Service Representative, you'll be responsible for:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Being an amazing problem-solver
• Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
• Offering additional products and/or services
• Delivering expert customer experiences with a smile

Your Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's in it for you?

As an arenaflex employee, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the best version of you!

If you're passionate about providing exceptional customer experiences and are looking for a rewarding career opportunity, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.

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