Experienced Customer Service Representative – Remote Work Opportunity with arenaflex

Join arenaflex, a Fortune 4 company, and bring your heart to work in a dynamic and rewarding role as a Customer Service Representative. At arenaflex, we're committed to delivering exceptional health care experiences to our millions of plan members. As a Customer Service Representative, you'll play a vital role in helping our members navigate their pharmacy benefit plans, providing personalized support, and ensuring their satisfaction. If you're passionate about delivering heart-driven service, have strong communication skills, and a passion for helping others, we invite you to join our team.

About arenaflex

arenaflex is a Fortune 4 company that's dedicated to transforming the health care industry with innovative solutions that make health care more personal, convenient, and affordable. Our Heart At Work Behaviors support our purpose of delivering exceptional health care experiences, and we're committed to empowering our colleagues to excel in their roles.

Job Summary

As a Customer Service Representative, you'll be responsible for assisting members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You'll have the opportunity to learn more about health care, expand your experiences, and open doors to additional opportunities within arenaflex.

Responsibilities

* Assist members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions

• Provide personalized support to members, ensuring their satisfaction and resolving issues in a timely and professional manner
• Take inbound calls and respond to member inquiries, using your skills and knowledge to offer solutions and simplify their health care experience
• Collaborate with colleagues to ensure seamless communication and resolution of member issues
• Participate in ongoing training and development to stay up-to-date on health care trends, policies, and procedures
• Meet or exceed performance metrics, including quality, productivity, and customer satisfaction targets

Work from Home Opportunity

arenaflex offers a flexible work-from-home (WFH) option for eligible candidates. To be eligible for WFH, you must meet the following criteria:

• Maintain your own internet with approved speed requirements
• Have a secure workspace free from distractions
• Successfully complete the training program
• Adhere to HIPAA and governmental compliance requirements

Training and Development

arenaflex has a comprehensive training program to ensure your success on the team. This includes:

• Onsite training of 8 weeks, with hands-on learning, self-paced modules, and leadership engagement from day 1
• Ongoing training and development to stay up-to-date on health care trends, policies, and procedures
• Opportunities for advancement from a REP I to a REP II and III, with career mapping guidance

Schedule and Work Environment

* Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work

• Full-time position with days off and hours may vary
• Scheduled start times will vary and rotate to support business needs
• Site hours are 6am-7pm local time

Compensation and Benefits

* The typical pay range for this role is $21.50 - $30.70 per hour

• In addition to your compensation, enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities
• Benefits include:

+ Medical, dental, and vision benefits + 401(k) retirement savings plan + Employee Stock Purchase Plan + Fully-paid term life insurance plan + Short-term and long-term disability benefits + Well-being programs + Education assistance + Free development courses + CVS store discount + Discount programs with participating partners + Paid Time Off or vacation pay + Paid holidays throughout the calendar year

Required Qualifications

* 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)

• Computer proficiency in Windows-based applications
• High School Diploma

Preferred Qualifications

* Associates degree or equivalent experience

• Ability to problem solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills

How to Apply

To apply for this exciting opportunity, please follow these simple steps: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position We look forward to welcoming you to our team at arenaflex! Apply for this job