Experienced Customer Support Specialist (GDS Experience) - Night Shift at arenaflex
Join arenaflex's Dynamic Support Team and Revolutionize Customer Experience
Are you a customer-centric professional with a passion for delivering exceptional support in a fast-paced environment? Do you thrive in a dynamic setting where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Support Specialist with GDS experience to join our world-class Support team. As a key member of our team, you will play a vital role in helping customers realize the full potential of arenaflex's innovative solutions.
About arenaflex
arenaflex is a cutting-edge company that gives businesses one place to run HR, IT, and Finance. Our platform brings together all the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. With arenaflex, you can manage and automate every part of the employee lifecycle in a single system. Our mission is to empower businesses to thrive in a rapidly changing world.
About the Role
We are building a world-class Support team committed to delivering exceptional customer experiences. Our Support Organization is composed of product-specific teams, including HR, IT, and Finance. As a Customer Support Specialist, you will be responsible for supporting arenaflex customers and resolving issues related to our Travel Products. You will work in a dynamic and fast-paced environment, leveraging phone, chat, email functionality, and video conferencing to help customers optimize arenaflex's Travel Product.
Key Responsibilities
* Support arenaflex customers and resolve issues related to our Travel Products
* Take charge of customer issues from start to finish in a dynamic and fast-paced environment
* Leverage phone, chat, email functionality, and video conferencing to help customers optimize arenaflex's Travel Product
* De-escalate and resolve issues by leveraging platform and industry expertise
* Document product functionality and country-specific nuances and train Global Support Team members
* Become a product expert and serve as a go-to resource for both customers and coworkers
* Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features
* Work well under time constraints and meet schedules, at times with unexpected deadlines, to ensure client needs are met
What You Will Need
* Proficient in English, with strong written and verbal communication skills
* Ability to work from 10pm-6am CT
* 3+ years of work experience in a customer/client-facing role
* Experience working within the travel industry/products
* Demonstrated experience problem-solving with attention to detail
* Organizational skills and experience improving processes
* Flexibility with changing job duties and responsibilities
* Time management skills and ability to prioritize
Bonus Points
* 3+ years of experience in TMC/BT Consultant Role covering all supplier products (i.e., air, rail, and hotel)
* 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level
* IATA accreditation (WWAFT/WAII/BA2)
Additional Information
arenaflex is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. arenaflex is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [[email protected]](mailto:[email protected]).
arenaflex highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40-mile radius of an arenaflex office), arenaflex considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
Compensation and Benefits
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location:
* 20 - 23 USD per hour (US Tier 2)
* 19 - 22 USD per hour (US Tier 3)
A variety of factors are considered when determining someone's compensation, including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed above.
How to Apply
If you are a motivated and customer-focused professional with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application through our website.
Join arenaflex's Dynamic Support Team and Revolutionize Customer Experience
Don't miss this opportunity to be part of a world-class Support team and make a real impact on customer experiences. Apply now to become an arenaflex Customer Support Specialist and join our mission to empower businesses to thrive in a rapidly changing world.
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Why arenaflex?
arenaflex is a cutting-edge company that gives businesses one place to run HR, IT, and Finance. Our platform brings together all the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. With arenaflex, you can manage and automate every part of the employee lifecycle in a single system.
Our Mission
Our mission is to empower businesses to thrive in a rapidly changing world. We believe that by providing innovative solutions and exceptional customer support, we can help businesses achieve their goals and succeed in a competitive market.
Our Values
At arenaflex, we value diversity, inclusivity, and customer-centricity. We believe that by working together and embracing different perspectives, we can create a better work environment and deliver exceptional customer experiences.
What We Offer
- Competitive salary + benefits + equity
- Opportunities for career growth and professional development
- A dynamic and fast-paced work environment
- A collaborative and inclusive work culture
- The chance to make a real impact on customer experiences
How to Apply
If you are a motivated and customer-focused professional with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application through our website.
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