Evening Customer Care Associate - Full Time (10% Rate Differential)

Join arenaflex, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, as we continue to revolutionize the healthcare industry with our innovative solutions and compassionate approach. Are you a customer service enthusiast with a passion for making a difference in people's lives? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to become an Evening Customer Care Associate at arenaflex, where you'll play a vital role in providing guidance, direction, and support to our valued members as they navigate the healthcare system.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we've been dedicated to helping our members achieve the best possible health and well-being by providing expert support and innovative solutions. Our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Awards and Recognition

arenaflex has received numerous awards and recognition for our commitment to excellence in customer service, including:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• National Customer Service Association All-Stars Award: Service Organization of the Year
• Fortune 100 Best Companies to Work For in the USA by Great Places to Work (GPTW)

Job Summary

As an Evening Customer Care Associate, you'll be responsible for:

• Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Building rapport with callers using a friendly, courteous, and professional manner
• Verifying and collecting demographics and updating systems as necessary
• Determining and executing the best resolution to assist the member based on their needs or requests
• Connecting members to appropriate areas both internally and externally
• Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Performing other duties and projects as assigned by management

Requirements

* High School Degree or GED required

• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution
• Multitasking skills

Benefits

* Comprehensive new-employee training program to help you develop the knowledge and skills you need to succeed in your role and support our members

• Robust Medical coverage, as well as Dental & Vision benefits
• Tuition assistance
• 401(k) savings plan with company match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Programs and Wellness Programs
• Opportunity to grow your career and pursue your ambitions

Work Environment

* Work from home as a remote associate, delivering a positive experience that solves members' needs and challenges

• Collaborate with a supportive team of supervisors and staff who are dedicated to helping you succeed
• Enjoy a dynamic and fast-paced environment where no two days are the same

Compensation

* Hourly rate starting at $16.00

• 10% rate differential for full-time employees

How to Apply

If you're a customer service enthusiast with a passion for making a difference in people's lives, we invite you to apply for the Evening Customer Care Associate position at arenaflex. Please visit our website at [insert link] to learn more about our company and apply for this exciting opportunity.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

VEVRAA Federal Contractor

arenaflex is a VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job