Experienced Customer Service Representative Team Lead - National Remote

Are you a customer service professional looking for a new challenge? Do you have a passion for helping others and making a difference in people's lives? Look no further than arenaflex, a global organization that delivers care and technology to help millions of people live healthier lives. As an Experienced Customer Service Representative Team Lead, you will have the opportunity to work in a dynamic and supportive environment, where you can grow and develop your skills while making a real impact on the communities we serve.

About arenaflex

arenaflex is a leading healthcare company that is dedicated to improving health outcomes and advancing health equity on a global scale. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our team is passionate about delivering high-quality care and services to our customers, and we are committed to creating a culture of diversity, inclusion, and respect.

Job Summary

As an Experienced Customer Service Representative Team Lead, you will be responsible for leading a team of customer service representatives who provide support to Medicaid eligible consumers in Salt Lake County. You will be the primary point of contact for customers, answering their questions and resolving their issues in a timely and professional manner. You will also be responsible for training and developing your team members, ensuring that they have the skills and knowledge they need to provide excellent customer service.

Key Responsibilities

* Lead a team of customer service representatives who provide support to Medicaid eligible consumers in Salt Lake County

• Answer incoming calls and respond to customer inquiries in a timely and professional manner
• Research and provide referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers
• Utilize a computer database to verify Medicaid eligibility and provide additional information to customers as needed
• Complete additional administrative tasks as assigned to support the Care Coordination team
• Train and develop team members to ensure they have the skills and knowledge they need to provide excellent customer service
• Collaborate with other teams to resolve customer issues and improve customer satisfaction

Essential Qualifications

* High School Diploma or equivalent required

• 2 years of customer service experience in the insurance, medical, behavioral health, or financial technology industry
• Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March) and 8:00 AM - 11:00 PM EST from Monday - Friday (April - September)
• Ability to work occasional overtime as needed

Preferred Qualifications

* Familiarity with financial health technology

• Experience working in a team environment and leading a team of customer service representatives

Soft Skills

* Strong organizational skills

• Ability to understand multiple services and multiple benefit plans for Medicaid
• Ability to multi-task and prioritize tasks effectively
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Career Growth Opportunities and Learning Benefits

As an Experienced Customer Service Representative Team Lead at arenaflex, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment. We offer a comprehensive benefits package, including:

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Opportunities for career advancement and professional development

Work Environment and Company Culture

arenaflex is a global organization that is committed to creating a culture of diversity, inclusion, and respect. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our team is passionate about delivering high-quality care and services to our customers, and we are committed to creating a work environment that is supportive, inclusive, and respectful.

Compensation and Perks

We offer a competitive salary and benefits package, including:

• Hourly range: $19.47 - $38.08 per hour
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter that outlines your qualifications and experience.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace, and all candidates are required to pass a drug test before beginning employment.

Application Deadline

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Join our team and start making a difference today!

Don't miss this opportunity to join a dynamic and supportive team that is passionate about making a difference in people's lives. Apply now to become an Experienced Customer Service Representative Team Lead at arenaflex! Apply for this job