Experienced Full Stack Online Chat Specialist – Customer Service and Support
At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and enthusiastic individual to join our team as an Online Chat Specialist (Entry Level). As a key member of our customer service team, you'll play a vital role in providing exceptional support to our clients' website visitors, helping them navigate our products and services, and ensuring they have an outstanding experience with arenaflex.
About arenaflex
arenaflex is a rapidly growing company that's passionate about delivering innovative solutions to our clients. We're a team of dedicated professionals who are committed to excellence, and we're looking for like-minded individuals to join our ranks. Our company culture is built on the principles of collaboration, innovation, and customer satisfaction, and we're excited to welcome talented individuals who share our vision.
Job Summary
As an Online Chat Specialist at arenaflex, you'll be responsible for providing top-notch customer support to our clients' website visitors through live chat. You'll be the face of our company, and your interactions will set the tone for our customers' experience. You'll be working closely with our Online Chat Manager to ensure that our customers receive prompt and accurate assistance, and you'll be expected to continually demonstrate your ability to stay calm under pressure while providing enthusiastic customer service.
Responsibilities
As an Online Chat Specialist at arenaflex, your key responsibilities will include:
- Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluating customer interactions and escalating issues to the Online Chat Manager when necessary
- Creating relationships with new customers to better understand and achieve their needs
- Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promoting interest in client products and services
- Consistently achieving established standards of the position
- Continually portraying and projecting a positive and professional image
- Providing administrative support to the customer service team
- May assist with overflow work and other duties as needed
Qualifications
To be successful as an Online Chat Specialist at arenaflex, you'll need to possess the following qualifications:
- Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
- PC keyboarding and internet experience needed
- Strong communication and interpersonal skills, including written and verbal
- Upbeat, positive attitude and professional demeanor
- Articulate and well-accustomed to a client-facing role
- Ability to compose professional emails (a plus)
- Proficient written and verbal communication skills in English
- Basic technical skills (able to navigate through smartphone and computer applications)
- Upbeat, positive, kind, and empathetic personality
Additional Information
As an Online Chat Specialist at arenaflex, you'll enjoy a range of benefits, including:
- Company equity program
- Medical, dental, life, and vision insurance
- Unlimited paid time off
- Paid family leave
- Short-term disability
- 401k plan
- Reimbursement for education and professional development
- Employee assistance program
Work Environment
This is a remote position, and you'll be working from home. You'll need to have a dedicated workspace with a reliable internet connection and a quiet environment that allows you to focus on providing exceptional customer support.
How to Apply
If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we'd love to hear from you. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Join the arenaflex Team
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, resources, and opportunities they need to succeed. If you're looking for a challenging and rewarding career with a company that's passionate about making a difference, we'd love to have you join our team. Apply for this job