Evening Customer Care Associate - Full Time (10% Rate Differential)

Are you a customer service enthusiast with a passion for helping others? Do you thrive in a dynamic environment where no two days are the same? Look no further! arenaflex is seeking an Evening Customer Care Associate to join our award-winning team. As a key member of our customer care team, you will play a vital role in providing guidance, direction, and support to our valued members as they navigate the healthcare system.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have been dedicated to helping our members achieve the best possible health and well-being by providing expert support and innovative solutions. Our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Why Join arenaflex?

* We are a company that truly cares about our employees and our members. We prioritize work-life balance, offer comprehensive benefits, and provide opportunities for growth and development.

• Our award-winning team has received numerous accolades, including the Excellence in Customer Service Awards: Organization of the Year (Small) and the Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner.
• We are committed to diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees.

Job Summary

As an Evening Customer Care Associate, you will be responsible for:

• Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Building rapport with callers using a friendly, courteous, and professional manner
• Verifying/collecting demographics and updating systems as necessary
• Determining and executing the best resolution to assist the member based on their needs or requests
• Connecting members to appropriate areas both internally and externally
• Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Performing other duties and projects as assigned by management

Minimum Requirements

* High School Degree or GED required

• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution
• Multitasking skills

Preferred Qualifications

* Experience working in a call center or customer-facing environment

• Knowledge of healthcare systems and terminology
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

* Competitive hourly rate starting at $16.00

• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) savings plan with company match
• Paid time off (PTO) and paid holidays
• Employee Assistance Programs and Wellness Programs
• Opportunities for growth and development, including training and professional development programs
• A dynamic and supportive work environment with a team of passionate and dedicated professionals

Work Environment

* This is a full-time position, working 40 hours per week, Monday through Friday

• The two evening shifts available are 1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST
• Occasional overtime may be required

How to Apply

If you are a customer service enthusiast with a passion for helping others, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about arenaflex and to submit your application.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job