Experienced Customer Service Representative – Utilities Account – 100% Remote/Hybrid Opportunity at arenaflex

At arenaflex, we're on a mission to revolutionize the customer experience by connecting the right people with innovative solutions to deliver outstanding results. As a Customer Service Representative on our Utilities Account team, you'll play a vital role in delivering exceptional customer service and creating sustainable value for our clients via phone, email, chat, and correspondence.

About arenaflex

arenaflex is a leading provider of outsourced business processing solutions for an extensive client portfolio that includes both commercial and government entities. As a subsidiary of Continuum Global Solutions, LLC, we operate with a can-do culture that works together to make the ordinary exceptional. Our vision is to be the leader in customer experience, and we're committed to empowering and supporting our employees to reach unimaginable heights while growing our business to make a global impact.

Join Our Team Today!

We're seeking exceptional individuals who are passionate about delivering outstanding customer service and creating a positive experience for every customer. As a Customer Service Representative on our Utilities Account team, you'll have the opportunity to work with a dynamic team, develop your skills, and grow your career in a fast-paced and rewarding environment.

Responsibilities:

* Actively listen to customers to understand their concerns, needs, and build a rapport that will make them feel heard and cared for

• Provide essential support in navigating the customer's inquiries and explaining it in simple terms to the customer
• Discover solutions using tools and resources to help meet the customer's needs
• Empathize and resolve concerns to simplify the customer's experience
• Navigate through multiple computer applications with speed & accuracy

Hybrid Work at Home Requirements:

* High-Speed Internet With At Least 10 Mbps Download Speed & 5 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)

• Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment to use)
• Dedicated, Quiet, & Secured Workspace with No Distractions
• A USB Wired Headset with Noise Canceling Microphone

Additional Requirements:

* 18+ Years & High School diploma or its equivalent

• Minimum of 1 year of customer service call center experience
• Self-driven and able to focus on the same task/objective for long periods of time
• Exceptional customer service, active listening, and verbal and written communication skills
• High computer proficiency & overall technical knowledge
• Open availability between 8:00am-5:00pm Monday through Friday Central standard time, Training hours may vary
• Professional positive attitude & courteous telephone etiquette
• Customer focused personality and the motivation to achieve goals
• Must pass background check including credit review and assessments in training

Benefits & Perks:

* Hybrid Work Onsite - 2350 Market St in St. Louis Missouri

• Pay is $16.50 per hour + performance-based incentives
• Work in office Monday, Tuesday, Thursday and remote from home Wednesday & Friday
• Free secure and gated parking
• Access up to 50% of your pay immediately after your shift
• Health Insurance (Medical, Dental, Vision) & Other Benefits
• Pet Insurance
• Paid, Training
• Hybrid Work Environment
• Opportunity for Professional Development

Why Join arenaflex?

* Work with a dynamic team that's passionate about delivering exceptional customer service

• Develop your skills and grow your career in a fast-paced and rewarding environment
• Enjoy a hybrid work environment that offers flexibility and work-life balance
• Receive competitive pay and benefits, including performance-based incentives
• Participate in ongoing training and development opportunities to enhance your skills and knowledge
• Be part of a company that's committed to making a global impact and creating a positive experience for every customer

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. Apply Job!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Apply for this job