Rewritten Job Title:
Experienced Customer Service Representative – Remote Contact Center Chat Support Specialist
Rewritten Job Description:
Join arenaflex's Dynamic Team as a Remote Contact Center Chat Support Specialist
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our Remote Contact Center Chat Support team. As a key member of our team, you will be responsible for providing top-notch support to our members through various digital channels, including chat, email, web and mobile messaging, and text.About arenaflex
arenaflex is a leading financial institution dedicated to providing innovative financial solutions to individuals and families throughout the state of Louisiana. With a rich history dating back to 1956, we have grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our commitment to excellence, integrity, and community involvement has earned us a reputation as a trusted partner in the financial services industry.Our Culture
At arenaflex, we believe that our differences make us a better team. We strive to create a safe, inclusive, and supportive work environment where diverse talents and perspectives thrive. Our Core Values are grounded in faith, and we live by the golden rule of "love thy neighbor." We value innovation, creativity, and collaboration, and we empower our employees to make a positive impact in our communities.Responsibilities
As a Remote Contact Center Chat Support Specialist, you will be responsible for:- Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
- Providing support to ensure online membership applications are completed and submitted within a timely manner.
- Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
- Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
- Maintaining a strong working knowledge of arenaflex's products and services.
Requirements
To be successful in this role, you will need:- A High School Diploma or equivalent.
- 1 year of experience in a customer service position.
- To meet the requirements for our Telecommuting Program (more information below).
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving and member service skills.
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
Telecommuting Requirements
To participate in our Telecommuting Program, you will need:- A dedicated workspace.
- A secure and strong internet connection.
- To be free from loud noises or outside distractions during your scheduled shift.
- To not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
Benefits
As a full-time employee of arenaflex, you will enjoy an array of benefits, including:- Medical, Dental, and Vision Insurance with generous employer premium contributions.
- Health Savings Account with employer contributions for eligible employees.
- Employer-Paid Group Life Insurance.
- Voluntary Dependent Life Insurance.
- Retiree insurance for eligible employees.
- Paid Vacation & Sick Leave.
- 15 Paid Holidays, including a Cultural Floating Holiday.
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
- Paid Time Off to volunteer with approved non-profits and charities.
- Tuition Reimbursement Program.