Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex

Join arenaflex, a leading live event ticket marketplace, as an Email/Chat/Phone Specialist (Nights and Weekends) and become a part of a dynamic team that creates unforgettable experiences for fans worldwide. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our customers, ensuring that they have a seamless and enjoyable experience with arenaflex.

About arenaflex

arenaflex is a pioneer in the live event ticketing industry, providing a platform for fans to discover, purchase, and attend their favorite events. With a passion for creating memorable experiences, we strive to make every interaction with our customers a positive one. Our team is dedicated to delivering exceptional service, and we're looking for like-minded individuals to join our ranks.

The Opportunity

As an Email/Chat/Phone Specialist (Nights and Weekends), you will be the face of arenaflex, representing our brand and values to hundreds of customers every night and weekend. You will be responsible for providing proactive, friendly, and high-quality service to our customers, answering their questions, and resolving any issues they may have. Your role will be critical in ensuring that our customers have a positive experience with arenaflex, from the point of purchase to the event itself.

Key Responsibilities

* Handle customer contacts, promptly and professionally, via phone, email, and live chat

• Answer questions about purchases, orders, inventory, and upcoming events
• Support our customers proactively, utilizing internal and external technology to manage order fulfillment
• Be a team player and contribute to the growth and culture of arenaflex
• Create memorable experiences with customers who share our passion for live events

How Your Role Contributes to the Success of arenaflex

* Provide exceptional customer service, ensuring that our customers have a positive experience with arenaflex

• Utilize internal and external technology to manage order fulfillment, ensuring that our customers receive their tickets on time
• Contribute to the growth and culture of arenaflex, helping to create a positive and supportive work environment
• Create memorable experiences with customers, building a loyal customer base and driving repeat business

How Your Role Expectations Will Progress as a Call Center Associate in the First 30, 90, and 180 Days *

30 days in

+ Complete new hire orientation, gaining the resources you need to be successful + Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers + Acclimate to team and company norms, business objectives, and arenaflex values + Gain access to and familiarize yourself with our accounts and internal systems + Shadow teammates and document what you have learned from observing and listening to their emails and calls

90 days in

+ Perform core responsibilities comfortably on your own + Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives + Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies + Understand service level expectations, KPIs, and other metrics to watch for

180 days in

+ Apply methods to execute individual tasks that positively impact the team + Play an active role in continued learnings to advance skill sets necessary for team goals + Handle front-line customer escalations and follow-ups + Feel empowered to participate in extracurricular projects that will contribute to the success of the organization

What You'll Bring

* 1-2 years of customer service experience via phone, email, and live chat

• Team player mentality and drive to contribute to culture and growth
• Sense of curiosity to ask questions and keenness to improve upon work
• Passion for live events (sports, concerts, or theatre)
• Flexible schedule to work evenings, weekends, and holidays
• Excellent verbal and written communication skills
• Experience with Zendesk or similar help desk software

Schedule

* 1:30pm-10:00pm Thursday/Friday off

• 1:30pm-10:00pm Monday/Tuesday off
• Hybrid schedule with 3 days in office and 2 days remote

Compensation

* $40,000 base salary with bi-annual bonuses and equity

• Training is fully paid

Benefits

* arenaflex provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; Hybrid working model; and a variety of additional workplace perks

Why Join arenaflex?

* Be part of a dynamic team that creates unforgettable experiences for fans worldwide

• Enjoy a competitive compensation package, including bonuses and equity
• Take advantage of a comprehensive benefits package, including FLEX PTO, mental health days, and medical, dental, and vision insurance
• Work in a hybrid environment, with 3 days in office and 2 days remote
• Participate in extracurricular projects that will contribute to the success of the organization

How to Apply

If you're passionate about live events and delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our team, and to submit your application. Apply for this job