Experienced Customer Service/Repair Representative – Digital Industries

At arenaflex, we're a pioneering technology leader with a rich history of innovation and a passion for delivering exceptional products and services to our customers. With five focused business units – Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation – we continue to push the boundaries of what's possible in the digital industries. Our commitment to energy efficiency, reliability, and productivity has earned us a reputation as a trusted partner to our industrial, utility, and infrastructure customers. We're now seeking an experienced Customer Service/Repair Representative to join our team in Bartlesville, OK. As a key member of our customer service team, you'll play a critical role in ensuring that our customers receive the highest level of service and support. If you're a motivated and customer-focused individual with a passion for problem-solving and a strong work ethic, we want to hear from you.

Job Summary:

As a Customer Service/Repair Representative, you'll be responsible for coordinating customer property returns for paid repair or warranty processing and shipment. You'll work closely with customers, repair technicians, manufacturing, and logistics personnel to ensure that repairs are completed efficiently and effectively. Your primary goal will be to deliver exceptional customer service, meet or exceed service goals, and contribute to the growth and success of our business.

Key Responsibilities:

* Manage repairs from customer/channel request through delivery, ensuring timely and efficient completion

• Request and enter required information per written process to execute repair, maintaining accurate records and documentation
• Manage repair priority with repair techs as appropriate to meet schedule and Key Performance Indicators (KPIs)
• Lead problem resolution activities, including capacity and material constraints, customer issues, and urgent repair turnaround
• Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customers
• Support activities that meet the KPIs required to successfully manage the business, including delivery, revenue, safety, quality, integrity, and more
• Run reports, review detailed datasets, and recommend process changes that lead to improved KPI delivery
• Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals
• Support other roles or tasks as requested by management

Essential Qualifications:

* Bachelor's degree in a related field (e.g., business, engineering, or a technical discipline)

• 2-5 years of experience in a customer service or repair-related role, with a strong focus on problem-solving and customer satisfaction
• Proven ability to work in a fast-paced environment, prioritize tasks, and meet deadlines
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues
• Proficiency in Microsoft Office, including Excel, Word, and Outlook

Preferred Qualifications:

* Experience in a similar role within the digital industries or a related field

• Knowledge of repair order management, customer service, and problem resolution activities
• Familiarity with documentation and reporting processes, including data analysis and process improvement
• Experience working in a team environment, with a focus on collaboration and communication

Skills and Competencies:

* Strong customer service skills, with a focus on delivering exceptional service and support

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues
• Proficiency in Microsoft Office, including Excel, Word, and Outlook
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines
• Strong attention to detail, with a focus on accuracy and quality

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service/Repair Representative, you'll have access to a range of training and development opportunities, including:

• On-the-job training and mentorship from experienced colleagues
• Regular performance feedback and coaching
• Opportunities for professional development and career advancement
• Access to industry-leading training and certification programs

Work Environment and Company Culture:

We're proud of our company culture, which is built on a foundation of innovation, collaboration, and customer focus. As a Customer Service/Repair Representative, you'll be part of a dynamic team that's passionate about delivering exceptional service and support to our customers. Our work environment is fast-paced and challenging, but we're committed to supporting our employees every step of the way.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• Hourly rate: $22.00 - $25.00 per hour
• Benefits:

+ 401(k) plan + Dental insurance + Health insurance + Vision insurance

• Paid time off and holidays
• Opportunities for professional development and career advancement

How to Apply:

If you're a motivated and customer-focused individual with a passion for problem-solving and a strong work ethic, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job