Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

At arenaflex, we're passionate about empowering people to live, work, and play to their fullest potential by connecting them to what brings them joy. Our team is a community of innovators, creatives, and problem-solvers who share a common goal: to drive impact and make a difference in the world. We're looking for a talented and dedicated Fiber Customer Support Analyst to join our team and help us deliver exceptional technical support and customer service to our customers.

About arenaflex

arenaflex is a leading provider of innovative solutions that power and empower people's lives. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our team is passionate about driving innovation, creativity, and impact in the world, and we're excited to have you join us on this journey.

What You'll Be Doing

As a Fiber Customer Support Analyst, you'll be the face of arenaflex, providing exceptional technical support and customer service to our customers. You'll join a dynamic team in a call center environment, where you'll troubleshoot issues in hardware, software, applications, networks, or devices, and answer customer technical questions. Your responsibilities will include:

• Answering incoming calls from customers with order inquiries and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're looking for a dedicated and customer-focused individual who is passionate about delivering exceptional technical support and customer service. You'll have:

• A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
• A strong understanding of technical concepts and the ability to communicate complex information in a clear and concise manner
• Experience in a fast-paced call center environment, with a proven track record of providing exceptional customer service
• A related Associate Degree or 2+ years' relevant experience in a technical support role
• Technical support call center experience, preferably in a fiber or telecommunications environment

Even Better If You Have

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience
• Knowledge of communication and networking components, including fiber and copper networks
• Experience with troubleshooting and resolving technical issues in a fast-paced environment
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box

What We Offer

As a Fiber Customer Support Analyst at arenaflex, you'll enjoy a range of benefits and perks, including:

• A competitive salary and bonus structure, with the potential to earn more based on performance
• A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• Opportunities for career growth and development, with training and mentorship programs to help you reach your full potential
• A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion
• Flexible work arrangements, including remote work options and flexible scheduling

Work Environment and Company Culture

As a remote worker, you'll have the flexibility to work from home, with occasional in-person trainings and meetings. Our company culture is built on a foundation of collaboration, innovation, and customer focus. We're passionate about creating a workplace that is inclusive, diverse, and empowering, where everyone feels valued, connected, and empowered to reach their potential.

Equal Employment Opportunity

arenaflex is an equal opportunity employer, committed to creating a workplace that is inclusive, diverse, and empowering. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're proud to be a leader in diversity and inclusion, and we're committed to fostering a workplace that is welcoming and inclusive for everyone.

How to Apply

If you're passionate about delivering exceptional technical support and customer service, and you're looking for a dynamic and inclusive work environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Test(s) Required

* Computer & Internet Knowledge Test (210)

• SACS HTML Results

Test Previews

* Computer & Internet Knowledge Test (210): This test assesses your knowledge of computer hardware, software, and internet concepts, as well as your ability to troubleshoot technical issues.

• SACS HTML Results: This test evaluates your knowledge of HTML and your ability to apply it in a real-world context.

Scheduled Weekly Hours

* 40 hours per week

Note

arenaflex reserves the right to request your attendance at the office location for team huddles, meetings, etc. You must live within 75 miles of the current reporting location for the life of the contract. Apply for this job