Experienced Customer Happiness Manager (Education) – Building Lasting Relationships and Driving Program Excellence at arenaflex

About arenaflex

At arenaflex, we're revolutionizing the way children learn and grow through immersive and hands-on experiences. As the premier STEM camp provider in NYC and Boston, we're dedicated to nurturing young risk-takers, problem solvers, and empathetic leaders. Our mission is to enrich the learning journey of 4000+ children annually, and we're passionate about building a community of like-minded families who share our vision.

Job Description

We're seeking an experienced Customer Happiness Manager (Education) to join our team at arenaflex. As a key member of our customer success team, you'll be responsible for building lasting relationships with our families, providing exceptional support, and driving program excellence. If you're a passionate problem solver with excellent communication skills, a positive attitude, and a commitment to making a meaningful impact, we want to hear from you!

Responsibilities

As a Customer Happiness Manager (Education) at arenaflex, you'll have the opportunity to make a significant impact on our families and team. Your key responsibilities will include:

• Communicating with customers via phone, email, and chat to provide support and build lasting relationships
• Handling customer-related administrative duties, including data entry and reporting, assisting with programming and scheduling
• Nurturing the community of arenaflex families through creative initiatives beyond regular communications, such as newsletters
• Assisting with special projects, such as partnership development, family events, enrollment boost, and customer-related process improvements
• Hiring, training, and managing an additional team member to delegate the responsibilities above

Qualifications

To succeed in this role, you'll need to possess the following qualifications:

• Empathetic problem solver with excellent written and verbal communication skills
• Skilled at building long-term relationships and proactive in improving processes
• Purposeful and driven, passionate about achieving results and making an impact
• Positive attitude, solution-oriented mindset, and accountability in commitments
• Open to feedback, continuously learning, and a team player who values empathy and compassion
• At least 5 years of experience in customer support or marketing
• Extensive experience in the NYC parenting or education market is a plus

Cultural Fit

At arenaflex, we're not just looking for skilled professionals – we're seeking individuals who align with our core values. Our 'Ways of Being' guide everything we do, and we're passionate about fostering a loving and caring team environment that deeply values empathy and compassion. If you're a like-minded individual who shares our values, we want to hear from you!

Our 'Ways of Being'

We're purposeful in our actions, always asking "why" to cultivate inner motivation. We ask "how to make it work" before wondering "if it will be possible." Our decisions are grounded in data and logic, and we're accountable and disciplined. We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth. We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses. And we're unifiers, fostering a loving and caring team environment that deeply values empathy and compassion.

How to Apply

If you're a passionate and driven individual who's committed to making a meaningful impact, we want to hear from you! Please submit your resume and cover letter, including your response to the following client prompt: "We are reconsidering camps for our 4-year-old - given he has difficulty adjusting to new environments, we are considering just putting him in the daycare that he will be attending for his Pre-K program. What is your refund policy? We would keep our 7-year-old enrolled!" If you have a special reason for applying to this position, please share it directly with us at [insert email address].

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, religion, sexual orientation, gender, national origin, age, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws.

Apply Now!

Ready to join our team and make a meaningful impact? Apply now by submitting your resume and cover letter, and let's start building lasting relationships and driving program excellence together! Apply for this job