Experienced Healthcare Customer Service Representative - Remote USA Opportunity at arenaflex
Join arenaflex's Award-Winning Team and Ignite Your Career
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, global environment where innovation and humanity come together? If so, we invite you to join arenaflex's award-winning team as a Healthcare Customer Service Representative, working remotely from the comfort of your own home.
About arenaflex
arenaflex is a leading provider of customer experience solutions, dedicated to helping companies build engaged, pleased, and profitable customer experiences powered by our unique blend of humanity and technology. With a rich history dating back to 1982, we've had the privilege of working with some of the world's most iconic and hypergrowth brands, delivering exceptional customer experiences that start with you.
Our Culture and Values
At arenaflex, we're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We believe that diversity is our strength, enabling us to view things from different vantage points and bring value to the table in our own unique way. Our inclusive culture and community-minded organization encourage giving back, and we're passionate about supporting your career and professional development every step of the way.
Your Role and Responsibilities
As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll be part of a dynamic team that brings humanity to business, delivering exceptional customer experiences that make a meaningful impact in the lives of others. Your key responsibilities will include:
- Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
- Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
What You Bring to the Role
To succeed in this role, you'll need to bring the following:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset of your choice)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
What You Can Expect
As a member of our team, you can expect:
- Supportive career and professional development opportunities
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A base wage range of $16 per hour, plus performance bonus opportunities
- A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives
Visit [https://www.hellottecbenefits.com](https://www.hellottecbenefits.com) for more information.
Your Career Growth and Development
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth, we're here to help you succeed. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
Join Our Team Today
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to join our team at arenaflex. Apply now and take the first step towards igniting your career and making a difference in the world.
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Note:
arenaflex is an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. Apply for this job