Experienced Customer Account Manager – Strategic Partnership Development with Disney
Orlando, FL, USA Join arenaflex, a leading beverage company, as we seek an experienced Customer Account Manager to develop and execute strategic partnerships with Disney. At arenaflex, we are a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States. We sell, market, manufacture, and distribute over 600 products of The Coca-Cola Company and other partner companies, including Monster Beverage Corporation and BODYARMOR. Our commitment to excellence has earned us recognition as a 2023 US Best Managed Company by Deloitte Private and The Wall Street Journal.
About arenaflex
arenaflex is a dynamic and innovative company that values its customers, employees, and the communities we serve. We are dedicated to delivering exceptional products and services that exceed our customers' expectations. Our company culture is built on a foundation of trust, integrity, and teamwork, and we are committed to creating a positive and inclusive work environment.
What We Offer
As an arenaflex employee, you will have access to a comprehensive Total Rewards Program that includes:
- Total Wellness Programs, including health, dental, and vision plans
- 401K program with a healthy company match
- Supplemental Life Insurance
- Three weeks of vacation pay and 11 company-paid holidays
- Tuition reimbursement
- Employee Assistance Programs (EAP)
- Competitive compensation
Job Summary
We are seeking an experienced Customer Account Manager to join our team in Orlando, FL. As a key member of our commercial leadership team, you will be responsible for developing and executing strategic partnerships with Disney, identifying and maximizing opportunities to drive profitable sales growth. You will work closely with internal business partners to develop programming that accelerates incremental business and exceeds program objectives.
Key Responsibilities
* Develop a customized yearly business plan addressing the critical needs of the customer while delivering arenaflex system budgeted profit and volume
- Develop collaboratively with customers and/or Channel a yearly price/package plan that generates desired results for both Customer/Channel and arenaflex
- Collaborate with internal Business Partners (PGM, Marketing, Finance) to develop programming that will accelerate incremental business and exceed program objectives
- Conduct post-promotional analysis measuring the success levels of promotions and making any necessary changes to price/package plan
- Sell-in and implement local, regional, or national marketing strategies
- Subject matter expert on assigned Customer and/or Channel responsible for communicating weekly with the frontline sales management discussing promotional plans, display commitments, and establishing goals against assigned metrics
- Work with Category Management to gain key market and customer insights and turn insights into specific actions that will positively influence the customer's buying patterns
- Negotiate contracts for new business and renegotiate contracts for existing business
- Manage customer/channel forecast to ensure alignment with business trends while mitigating risk of product supply issues
Requirements
* Bachelor's degree
- 5+ years in consumer goods industry
- Previous experience managing multiple key accounts
- Experience working with Nielsen and other syndicated data
- Experience in developing successful annual business plans and price/package for retail customers
- Change agent who thrives in a fast-paced, ever-changing environment
- Strategic Selling, Conceptual Selling, Account Management
- Consumer goods and Beverage Industry knowledge
- Customer-focused
- Bilingual preferred
- Experience influencing effective negotiation and selling with retailers
Additional Qualifications
* Strong communication skills (Listening, Speaking, Writing, Inquiring)
- Previous experience within category management is highly desired
- Strong negotiation, collaboration, and analytical skills
- Food Service on Premise (FSOP), Direct Store Delivery (DSD), and/or Beverage category experience preferred
Skills
* Analysis Skills
- Beverages
- Budgeting
- Business Plan
- Business Strategy
- CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing)
- Category Management
- Channel Management
- Communication Skills
- Contract Negotiation
- Customer Relations
- Customer Support/Service
- Customer/Client Research
- Dental Insurance
- Develop and Maintain Customers
- Employee Assistance Plan
- Finance
- Food Services
- Forecasting
- Leadership
- Life Insurance
- Marketing
- Marketing Strategy
- Metrics
- Multilingual
- Negotiation Skills
- Promotional Programs
- Retail
- Revenue Growth
- Risk Management
- Sales
- Sales Management
- Sales Strategy
- Set Goals
- Team Player
- Tuition Reimbursement
- Vision Plan
Why Join arenaflex?
* Competitive compensation and benefits package
- Opportunities for career growth and development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- Opportunities to work with a diverse range of customers and partners
How to Apply
If you are a motivated and results-driven professional with a passion for customer relationships and strategic partnership development, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
arenaflex is an Equal Opportunity Employer
arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Join our team and help us drive growth and success in the beverage industry!
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