Experienced Customer Service/Repair Representative – Digital Industries

At arenaflex, a pioneering technology leader with a rich history spanning over 130 years, we continue to push the boundaries of innovation in the digital industries. With a presence in over 100 countries, our commitment to providing the best products for our industrial, utility, and infrastructure customers remains unwavering. As a key player in the Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation business units, we strive to increase energy efficiency, reliability, and productivity for our customers.

Join arenaflex's Dynamic Team

We are seeking an experienced Customer Service/Repair Representative to join our team in Bartlesville, OK. As a vital member of our organization, you will play a crucial role in ensuring seamless customer experiences, resolving issues efficiently, and driving business growth. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

As a Customer Service/Repair Representative, your primary duties will include:

• Interacting with customers, repair technicians, manufacturing, and logistics personnel to coordinate customer property returns for paid repair or warranty processing and shipment.
• Managing repairs from customer/channel request through delivery, ensuring timely and efficient execution.
• Requesting and entering required information per written process to execute repair, maintaining accurate records and documentation.
• Collaborating with repair technicians to prioritize repairs, meeting schedule and Key Performance Indicators (KPIs) targets.
• Leading problem resolution activities, addressing capacity and material constraints, customer issues, and urgent repair turnaround requirements.
• Completing repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are accurate and sent to customers.
• Supporting activities that meet KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business.
• Running reports, reviewing detailed datasets, and recommending process changes to improve KPI delivery.
• Participating in and/or leading improvement activities to meet/exceed service goals.
• Supporting other roles or tasks as requested by management.

Essential Qualifications:

* Bachelor's Degree in a relevant field (e.g., Business Administration, Engineering, or related field).

• 2-5 years of experience in customer service, repair order management, or a related field.
• Proven track record of delivering exceptional customer service, resolving issues efficiently, and driving business growth.
• Strong communication, problem-solving, and analytical skills.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

Preferred Qualifications:

* 2 years of experience in managing repair priorities for customers, documentation/reports, and problem resolution activities.

• Familiarity with repair order management systems and processes.
• Experience working in a team environment, collaborating with cross-functional teams to achieve business objectives.
• Strong technical skills, including proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).

Skills and Competencies:

* Excellent communication, interpersonal, and problem-solving skills.

• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Strong analytical and technical skills, with proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Ability to adapt to changing priorities and deadlines, maintaining a positive attitude and high level of professionalism.
• Strong attention to detail, with a focus on accuracy and quality in all aspects of work.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service/Repair Representative, you will have opportunities to:

• Develop your skills and expertise through on-the-job training, mentorship, and professional development programs.
• Collaborate with cross-functional teams to achieve business objectives, gaining valuable experience and insights.
• Participate in process improvement initiatives, contributing to the development of new procedures and best practices.
• Take on additional responsibilities and challenges, advancing your career and contributing to the success of our organization.

Work Environment and Company Culture:

arenaflex is a dynamic and innovative organization, committed to creating a positive and inclusive work environment. As a Customer Service/Repair Representative, you will be part of a team that values:

• Collaboration and teamwork, working together to achieve business objectives.
• Open communication, sharing ideas and feedback to drive growth and improvement.
• Continuous learning and development, investing in the skills and expertise of our employees.
• Diversity and inclusion, celebrating the unique perspectives and experiences of our team members.

Compensation, Perks, and Benefits:

As a valued member of our team, you will enjoy a competitive compensation package, including:

• Hourly rate: $22.00 - $25.00 per hour.
• Benefits:

+ 401(k) plan. + Dental insurance. + Health insurance. + Vision insurance.

• Paid time off, including vacation days, sick leave, and holidays.
• Opportunities for professional development and career growth.

How to Apply:

If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all candidates for their interest, however, only those that qualify will be contacted. Apply for this job