Experienced Healthcare Customer Service Representative - Remote USA
Join arenaflex, a leading provider of customer experience solutions, and ignite your career as a Healthcare Customer Service Representative working remotely. As a key member of our team, you'll have the opportunity to make a meaningful impact on the lives of our customers while developing your skills and expertise in a dynamic and supportive environment.
About arenaflex
arenaflex is a global company that's passionate about making customers happy. With a rich history dating back to 1982, we've helped some of the world's leading brands build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology. Our mission is to deliver exceptional customer experiences that start with you.
Our Culture
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and empowering. We believe that our employees are our greatest asset, and we strive to provide a supportive and dynamic environment that allows you to grow and thrive. Our Great Place to Work certification in the United States is a testament to our commitment to creating a workplace that's amazing for our employees.
What You'll Be Doing
As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll be responsible for:
- Bringing your passion and strong product and brand knowledge to recommend upgrades to our customers' health plans
- Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
What You Bring to the Role
To succeed in this role, you'll need:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset that meets our technical requirements)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
What You Can Expect
As a member of our team, you can expect:
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A base wage range of $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit [https://www.hellottecbenefits.com](https://www.hellottecbenefits.com) for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.
You'll Report to Team Lead
You'll contribute to the success of the customer experience and the overall success of the team.
About arenaflex
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
arenaflex is an Equal Opportunity Employer
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. arenaflex embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
Apply Now
Ready to join arenaflex and ignite your career as a Healthcare Customer Service Representative? Apply now and take the first step towards a rewarding and challenging role that will make a meaningful impact on the lives of our customers. Apply Job!
Note:
arenaflex is currently not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. Apply for this job