Experienced Full Stack Customer Service Representative – Remote Scheduling Operations

At arenaflex, we're not just a company – we're a team of dedicated professionals who are passionate about making a difference in the lives of people in the trades. As a remote customer service representative, you'll play a vital role in our scheduling operations, ensuring that our technicians are equipped to provide exceptional service to our customers. If you're looking for a career that offers growth opportunities, professional development, and a dynamic work environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for the trades industry. Our team is committed to delivering exceptional customer service, and we're always looking for talented individuals who share our values. As a remote customer service representative, you'll be part of a fast-paced and dynamic team that's dedicated to making a difference in the lives of our customers and their employees.

Responsibilities

As a remote customer service representative, you'll be responsible for managing the day-to-day scheduling operations, ensuring that jobs are ready for scheduling, and coordinating the scheduling of technicians for service calls, installations, and repairs. Your key responsibilities will include:

• Overseeing the day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
• Coordinating scheduling of technicians for service calls, installations, and repairs
• Dispatching technicians to job sites in a timely and efficient manner
• Monitoring technician schedules and adjusting as needed to accommodate emergencies or last-minute changes
• Serving as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
• Ensuring excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
• Organizing and maintaining systems for documents, invoices, and client records
• Processing payments from customers and following up on overdue accounts as necessary
• Assisting in setting up and implementation of ServiceTitan
• Additional responsibilities to support the growth of the company

Minimum Skills and Experience Required

To be successful in this role, you'll need to possess the following skills and experience:

• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
• Proficiency in Google Suite, Slack, and in dispatching software such as ServiceTitan
• Excellent time management skills and the ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent communication with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
• Must have a clear background check

Preferred Qualifications

While not required, the following qualifications would be beneficial for this role:

• Experience working in a fast-paced environment with multiple priorities and deadlines
• Proven ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Familiarity with customer relationship management (CRM) software
• Experience with scheduling and dispatching software

What We Offer

As a remote customer service representative at arenaflex, you'll enjoy a range of benefits, including:

• Competitive hourly rate of $13.00 - $17.00 per hour
• Opportunity to develop and grow your career in a dynamic and fast-paced environment
• Professional development and training opportunities
• Flexible work arrangements, including remote work options
• Collaborative and supportive team environment
• Opportunities for career advancement and growth

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. Our company culture is built on the following values:

• Customer-centric approach
• Collaborative and supportive team environment
• Continuous learning and professional development
• Innovation and creativity
• Integrity and accountability

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! To apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

Requirements

* Work Hours: 40 hours per week

• Required Education: High school or equivalent
• Required Experience: None (2) years

Job Type:

Full-time

Pay:

$13.00 - $17.00 per hour Apply Job! Apply for this job