Experienced Customer Service Representative – Chat Support Specialist (Remote)
Join arenaflex, a leading company in the industry, as we seek a highly skilled and customer-focused Support Specialist, Chat to join our remote team.
Are you passionate about delivering exceptional customer experiences and providing top-notch support? Do you have a knack for building strong relationships with customers and a proven track record of success in a fast-paced contact center environment? If so, we want to hear from you!
As a Support Specialist, Chat at arenaflex, you will play a critical role in creating strong communication pathways between our company and its customers. You will be responsible for providing superior tire knowledge and technical assistance to finalize and close sales, while also proactively making outbound contacts to identify opportunities to increase tire sale revenues.
About arenaflex
arenaflex is a dynamic and innovative company that is dedicated to providing exceptional customer experiences. We are a leading provider of [products/services] and are committed to delivering high-quality solutions that meet the evolving needs of our customers. Our team is passionate about building strong relationships with our customers and providing personalized support to ensure their complete satisfaction.
Key Responsibilities
As a Support Specialist, Chat, you will be responsible for:
* Responding to all inbound sales leads from current and potential customers, providing superior tire knowledge and technical assistance to finalize and close the sale.
* Proactively making outbound contacts, as required, to current and potential customers to identify opportunities to increase tire sale revenues.
* Meeting or exceeding all individual and department KPIs and performance goals by uncovering the customers' needs and offering exceptional sales and service to close the sale.
* Listening and learning our products to become a subject matter expert and voice for our brand.
* Effectively managing change related to promotional offerings, new products, technology, processes, and systems.
* Handling inbound live chat sessions from online customers, verifying customer account information and order information.
* Consistently responding to all client questions and comments with correct grammar and punctuation via chat with complete and correct information.
* Processing online orders, returns, replacements, adjustments, warranties, and installations, tracking deliveries, installation, inventory, pricing, and ensuring all customers' needs are met.
* Managing customer issues, ensuring 100% customer satisfaction, including (but not limited to) telephone and email follow-up, understanding and resolving customer questions, concerns, issues, and needs, and maintaining positive relationships with customers post-order to gauge satisfaction, solicit feedback, and meet any additional needs.
* Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction.
Essential Qualifications
To be successful in this role, you will need to possess the following qualifications:
* Minimum of 1 year of contact center experience with at least 6 months chat and sales experience required.
* Experience with inbound and outbound product and service sales.
* Demonstrated ability to navigate computer programs, chat applications, programs, and systems that support the initiatives of the contact center.
* High school diploma/GED required, associates/bachelors degree or equivalent experience preferred.
* Must have experience in helping customers and providing customer service.
* Must be adaptable and dependable, with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts.
* Clear and concise written and oral communicator with proven ability to address customer needs through written and oral mediums.
* Demonstrates technical savvy and ability to learn and navigate computer systems.
* Ability to quickly build and develop open, honest, and friendly rapport with customers in order to move through and solve customer challenges.
* Bilingual - ability to fluently speak and write in Spanish is a bonus.
* Prior experience in tire or automotive industry is a bonus.
* Prior experience working in a remote environment is a bonus.
Preferred Qualifications
While not required, the following qualifications are highly desirable:
* Prior experience working in a fast-paced contact center environment.
* Experience with customer relationship management (CRM) software.
* Knowledge of tire and automotive industry products and services.
* Experience with sales and customer service metrics and analytics.
Working Hours and Schedule Details
As a remote employee, you will have the flexibility to work from home and create your own schedule. However, you will be required to work a minimum of 40 hours per week and be available to work during the following hours:
* Closed Thanksgiving Day, Christmas Day
* Holiday black out period: Nov 24th thru Dec 31st
* Support specialist schedules vary based upon business need
Working Conditions and Physical Effort
As a remote employee, you will be required to:
* Ability to sit for long periods of time.
* Talking through the computer for many meetings and one-to-one conversations.
* Continuous viewing of a computer monitor and data entry.
* Travel as necessary (Join arenaflex Today!
Don't miss out on this exciting opportunity to join our team and make a real difference in the lives of our customers. Apply now and take the first step towards a rewarding and challenging career with arenaflex.
Apply now by clicking the link below:
Apply NowAbout arenaflex
arenaflex is a dynamic and innovative company that is dedicated to providing exceptional customer experiences. We are a leading provider of [products/services] and are committed to delivering high-quality solutions that meet the evolving needs of our customers.
Our Culture
At arenaflex, we value our employees and strive to create a workplace that is inclusive and respectful of all employees. We believe in providing equal opportunities for employment, training, and advancement, and we are committed to creating a workplace that is diverse, equitable, and inclusive.
Why Join arenaflex?
Joining arenaflex offers a wide range of benefits, including:
- Opportunities for career growth and advancement
- A dynamic and innovative work environment
- A competitive salary and benefits package
- The opportunity to work with a leading provider of [products/services]
- A commitment to diversity, equity, and inclusion
Apply Now!
Don't miss out on this exciting opportunity to join our team and make a real difference in the lives of our customers. Apply now and take the first step towards a rewarding and challenging career with arenaflex.
Apply now by clicking the link below:
Apply Now ``` Apply for this job