Experienced Customer Care Representative I - Hybrid (Partially Work From Home) - Now Hiring at arenaflex

At arenaflex, we pride ourselves on being a responsive, engaging energy company committed to delivering reliable, safe, and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. Our foundation of success lies in the strength of our 1,700 plus employees who strive to exceed the expectations of our customers and the communities we serve every day.

About arenaflex

arenaflex is a natural gas and electric utility company dedicated to providing exceptional customer service. We believe in fostering a culture of innovation, teamwork, and continuous learning. Our employees are the backbone of our organization, and we offer a comprehensive benefits package to support their growth and well-being.

Benefits Package

arenaflex offers a comprehensive benefits package, including:

• Medical, prescription, dental, vision, and life insurance
• Disability plans
• 401(k) matched savings plan
• Paid vacation
• Company stock purchase program
• Wellness programs
• Tuition reimbursement
• Paid parental leave
• Paid volunteer time
• Adoption assistance

Job Summary

We are seeking an experienced Customer Care Representative I to join our team. As a Customer Care Representative, you will be the first point of contact for our customers, handling a variety of incoming customer phone calls, emails, and chats. You will be responsible for providing exceptional customer service, resolving issues, and answering questions in a timely and professional manner.

Key Responsibilities

* Handle customer calls, emails, and chats in a timely and professional manner, following company provided procedures

• Demonstrate an understanding of policies and procedures to respond to customer inquiries, while striving for reduction in the need for supervisor callbacks
• Participate in voluntary and mandatory training opportunities
• Assist with floor training and/or shadowing opportunities when needed
• Complete special assignments as needed in a timely manner
• Responsible time and attendance
• Participate in mandatory and voluntary overtime as needed

Essential Qualifications

* High School Diploma or equivalent

• Minimum of 1 year of experience in a customer service environment
• Intermediate proficiency in Microsoft Office Suite
• High level capacity for multitasking independently and on a computer
• Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Exceptional organizational and time-management skills

Preferred Qualifications

* Experience with SAP CRM and ECC systems

• Previous experience working for a utility company
• Thorough understanding and adherence to PUC rules/regulations, including Chapter 56 and Chapter 14, along with arenaflex policies/procedures

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Strong organizational and time-management skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

arenaflex provides opportunities for career progression and growth. As a Customer Care Representative, you will have the opportunity to develop your skills and knowledge in customer service, sales, and leadership. We offer a comprehensive training program, including virtual training and on-the-job training, to help you succeed in your role.

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment. We believe in fostering a culture of innovation, teamwork, and continuous learning. Our employees are the backbone of our organization, and we offer a comprehensive benefits package to support their growth and well-being.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Starting rate of $19.00 an hour
• Trainee incentive up to $500 after successful completion of training and $500 after 3 months of (successful) independent call-taking
• Additional incentives up to $250 a month for achieving or exceeding all scorecard metrics
• Comprehensive benefits package, including medical, prescription, dental, vision, and life insurance, disability plans, 401(k) matched savings plan, paid vacation, company stock purchase program, wellness programs, tuition reimbursement, paid parental leave, paid volunteer time, and adoption assistance

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [arenaflex website]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.

Pre-Employment Requirements

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with arenaflex policies. As a federal contractor that engages in safety-sensitive work, arenaflex cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. Apply for this job