Remote Care Advocate - Customer Experience - Full Time Phone-Based

Join arenaflex, a next-generation behavioral healthcare company, on a mission to transform healthcare by empowering individuals to put emotional health first. We're seeking passionate customer experience professionals to join our team of dedicated individuals who are committed to making a daily difference in the lives of those we serve.

Why arenaflex needs you

We're growing, and we need your professional and focused determination to connect the populations we serve to the resources they require. As a Remote Care Advocate, you'll be the window into our organization, listening, identifying, and directing our populations with empathy. We want you to bring all your previous experience in a call center, benefits, claims, or healthcare environment and leverage it to improve lives and bring hope to the world. Your knowledge and utilization of the world's largest employee benefit ecosystems will be your domain.

Who you are

You're a passionate, open-minded individual who makes a daily difference in the lives of those you touch. You're the person people ask for guidance, help, and direction. You're an optimist who removes obstacles and brings hope. You're someone who is:

• Passionate about mental health and emotional wellbeing, behavioral health, community outreach, resources, healthcare, or active volunteerism
• An individual with at least 1-year of outbound customer experience in a call center, claims, benefits, fundraising, or healthcare scheduling practices
• Someone with demonstrated excellence in providing outstanding customer service over the phone and via email
• Motivated to help others and aligned to our organizational mission and vision
• Excited about being the first point of contact and connecting individuals with the support they need to thrive
• Focused and determined, optimistic, and creative
• A college graduate or have an Associate's degree in a customer-related field
• Interested in working remotely and reside in AR, AZ, FL, GA, IL, KY, MA, MD, MN, NC, NE, NV, OH, SC, TN, TX, VA, or WI.

What you'll do

As a Remote Care Advocate, you'll:

• Proactively reach out to individuals via phone to offer help and support according to program requirements
• Work closely with a collaborative team of people who want to change the world
• Be a key contributor to improving the lives of millions of people by connecting them with the support they need to thrive

This role is a great fit if you are

* Passionate about improving lives and believe in the greater good

• Tenacious: you persist and bring creative solutions to tough challenges
• Someone who thrives in a high call volume environment. We move quickly to evolve tools and protocols based on data. You'll thrive if you are comfortable with ambiguity and change.
• Adept at learning to use various tech tools, seeing them as a way to make your work easier, and enhance your impact
• Accountable and collaborative. Working remotely, you will be expected to work independently, proactively take ownership of key tasks, and keep in regular communication with your team
• Not afraid to facilitate and navigate tough or emotional conversations
• Able to build relationships and trust through conversations
• Thorough: you're detail-oriented and committed to getting the job done
• A time management guru: you efficiently move through a to-do list and effectively prioritize and triage competing demands
• Metric-driven towards the goal of successfully connecting the maximum number of individuals to help
• Growth-oriented: you thrive on constructive feedback, which you view as an opportunity to polish skills
• Open-minded, non-judgmental, compassionate, flexible, and have good humor

What we offer

* The opportunity to be a part of a team of some of the smartest, most enthusiastic, and dedicated people you'll ever meet. Individuals who listen well, learn from their mistakes, and generously pull together to help each other out

• An innovative care experience, driven by technology but focused on human connection. We'll provide you with all the tools you need via our leading technology platform, that's proven to achieve meaningful and measurable outcomes
• Full-time employee position, not a contractor. We're happy to offer you a generous benefits package, that includes:

+ Medical, dental, STD, LTD, and life insurance + PTO/sick leave/holiday pay + 401K

Work environment and company culture

We're a next-generation behavioral healthcare company that uses cutting-edge technology to identify and connect people with the resources they need to live the lives they deserve. We're disrupting the current healthcare delivery model and are committed to transforming the lives of millions. Our company culture is built on the principles of:

• Empathy: We listen to our customers and understand their needs
• Innovation: We use technology to drive meaningful and measurable outcomes
• Collaboration: We work together as a team to achieve our goals
• Growth: We're committed to continuous learning and professional development

Compensation, perks, and benefits

We offer a competitive salary and a comprehensive benefits package, including medical, dental, STD, LTD, and life insurance, PTO/sick leave/holiday pay, and 401K. We're also committed to providing a positive and supportive work environment that allows you to grow and develop your skills.

How to apply

If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We're committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at arenaflex are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Remote work requirements

As a remote employee, you'll be required to:

• Have a wired internet connection and appropriate network quality and internet speed to perform the job remotely
• Have a separate room with a door (or private space if you live alone)
• Use a company-authorized laptop
• Use a company-provided headset, mouse, and keyboard

We're excited to hear from you and look forward to discussing your application. Apply for this job