Experienced Customer Service Representative – Remote in Texas

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we want to hear from you! arenaflex is revolutionizing the way we interact with customers, and we're seeking a talented Customer Service Representative to join our award-winning team. As a Customer Service Representative at arenaflex, you'll be the face of our company, providing top-notch support to our customers through phone, email, and chat. You'll be the go-to expert for all things related to our products and services, and you'll have the autonomy to make decisions that drive customer satisfaction and loyalty. We're not looking for order-takers or script-readers – we're searching for individuals who can think critically, empathize with customers, and provide solutions that exceed their expectations. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you!

What You'll Do

As a Customer Service Representative at arenaflex, you'll have the opportunity to:

• Engage directly with customers who contact us for a variety of topics, from product inquiries to problem-solving and beyond
• Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution
• Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and team members alike
• Operate with a willingness to learn, sharing feedback, receiving feedback, and being open-minded to growth
• Engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration

What You'll Need

To succeed as a Customer Service Representative at arenaflex, you'll need:

• 2 years of customer service experience
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements

To ensure a seamless customer experience, you'll need:

• A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience
• A work area acceptable for webcam use
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.)
• You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
• Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:

+ A smartphone or tablet on which the Okta mobile app can be downloaded + A cell phone that can receive SMS messages and phone calls

Why arenaflex Customer Service?

At arenaflex, we're committed to creating a culture that empowers our team members to become their best selves. As a Customer Service Representative, you'll be part of a team that values:

• YOU BELONG: arenaflex is a place where you can be your authentic self. Our customers and partners are from everywhere – different places and different walks of life. It's what makes them unique, and it's what makes us strong.
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best – no matter their role or location.
• YOU CAN MAKE A DIFFERENCE: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate team members who are making an impact each day.

Equal Opportunity Employer

arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here Apply Job! Apply for this job