Experienced Customer Service Support Representative – STAT Team at arenaflex

Are you a customer service enthusiast looking for a challenging and rewarding role that offers opportunities for growth and development? Do you thrive in a fast-paced environment where no two days are the same? If so, we encourage you to apply for the Experienced Customer Service Support Representative position at arenaflex's STAT Team!

About arenaflex

arenaflex is a leading healthcare company that is dedicated to delivering innovative solutions and exceptional customer experiences. Our team is passionate about making a real difference in the lives of our customers, and we're looking for like-minded individuals to join our STAT Team. As a Customer Service Support Representative, you will play a critical role in ensuring that our customers receive world-class service and support.

Job Summary

We are seeking an experienced Customer Service Support Representative to join our STAT Team in [Location]. As a key member of our team, you will be responsible for providing exceptional customer service to physician offices, hospital laboratories, patients, and internal customers. You will work closely with our customers to resolve routine requests, provide product education, and ensure a seamless customer experience.

Responsibilities

As a Customer Service Support Representative, your key responsibilities will include:

• Acting as a liaison between arenaflex, the customer base, and patients to resolve routine customer requests
• Resolving customer inquiries and issues via inbound, outbound calls, or the Internet in a courteous, friendly, and professional manner
• Inquiring, clarifying, and confirming customer requirements and understanding of the solution
• Providing additional customer education and information as needed
• Qualifying and establishing inbound new customers requesting arenaflex's products and services
• Working in multiple databases to research complex issues and questions
• Notifying clients of test results in a timely and accurate manner
• Reviewing test forms for accuracy and reporting any discrepancies
• Participating in activities designed to improve customer satisfaction and business performance
• Performing administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

To be successful in this role, you will need:

• A High School Diploma or GED equivalent
• Previous experience in a customer service role, preferably in a contact center or call center environment
• Prior experience in the healthcare industry, such as a physician's office or a hospital, is highly desirable
• Knowledge of Microsoft Office suite is required
• Experience with Laboratory Information Systems is preferred
• Strong verbal and written communication skills, with excellent ability to listen and respond
• Excellent multitasking abilities and strong flexibility to manage and adapt to changing priorities quickly
• A courteous and customer-centric approach to service delivery

Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

• Competitive pay rate: $15 - $25 per hour
• Comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(K), ESPP, paid time off (PTO) or flexible time off (FTO), commissions, and company bonus where applicable
• Opportunities for career growth and development in a dynamic and innovative company
• Collaborative and supportive work environment with a team of passionate and dedicated professionals
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of all employees. We believe in fostering a culture of innovation, collaboration, and continuous learning, where our employees can grow and thrive. Our STAT Team is a fast-paced and dynamic environment that requires strong communication, teamwork, and problem-solving skills.

Schedule

The schedule for this position will be Sunday - Thursday, 10:30 PM - 7:00 AM PST. We offer flexible scheduling to accommodate the needs of our employees and ensure that they have a healthy work-life balance.

Application Window

The application window for this position closes on September 26, 2025. We encourage all interested candidates to apply as soon as possible to ensure consideration.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and is committed to diversity and inclusion in the workplace. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

Accessibility

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility.

Apply Now!

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for the Experienced Customer Service Support Representative position at arenaflex's STAT Team. Click the link below to submit your application: Apply Job! Apply for this job