Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex
As a highly skilled and passionate individual, we invite you to join arenaflex's dynamic team as an Email/Chat/Phone Specialist (Nights and Weekends). This exciting opportunity allows you to engage with hundreds of customers who share your enthusiasm for live events, creating memorable experiences that last a lifetime. At arenaflex, we pride ourselves on delivering exceptional customer experiences from the moment of purchase to the moment our customers enter the gates. As a key member of our team, you will be on the front lines of representing the arenaflex brand, ensuring that our fans get the right seats at the right price.
About arenaflex
arenaflex is a leading provider of live event experiences, connecting fans with their favorite artists, teams, and performers. Our mission is to create unforgettable moments for our customers, and we're looking for talented individuals like you to help us achieve this goal. With a passion for live events and a commitment to exceptional customer service, you'll be part of a team that thrives on making connections with our customers.
Your Role in arenaflex's Success
As an Email/Chat/Phone Specialist (Nights and Weekends), you will play a critical role in ensuring that our customers receive the highest level of service. Your responsibilities will include:
* Handling customer contacts, promptly and professionally, via phone, email, and live chat
* Answering questions about purchases, orders, inventory, and upcoming events
* Providing proactive support to our customers, utilizing internal and external technology to manage order fulfillment
* Collaborating with your team to create memorable experiences for our customers
* Contributing to the growth and development of our team, while upholding arenaflex's values and culture
Your Career Growth and Development
At arenaflex, we're committed to helping you grow and develop your skills. Here's a breakdown of your role expectations over the first 30, 90, and 180 days:
* 30 days in: Complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms. Gain access to internal systems and shadow teammates to learn from their experiences.
* 90 days in: Perform core responsibilities comfortably on your own, maintain and harvest internal and external relationships, and contribute to business goals and team efficiencies.
* 180 days in: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings, and handle front-line customer escalations and follow-ups.
What You'll Bring to arenaflex
To succeed in this role, you'll need:
* 1-2 years of customer service experience via phone, email, and live chat
* A team player mentality and drive to contribute to culture and growth
* A sense of curiosity to ask questions and keenness to improve upon work
* Passion for live events (sports, concerts, or theatre)
* Flexible schedule to work evenings, weekends, and holidays
* Excellent verbal and written communication skills
* Experience with Zendesk or similar help desk software
Your Schedule and Benefits
As an Email/Chat/Phone Specialist (Nights and Weekends), you'll enjoy a hybrid schedule with 3 days in office and 2 days remote. Your benefits will include:
* $40,000 base salary with bi-annual bonuses and equity
* Fully paid training
* Competitive compensation, bonus incentives, and equity for all employees
* FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, and monthly credits and discounts for attending live events
* Hybrid working model and a variety of additional workplace perks
Join the arenaflex Team
If you're passionate about live events and committed to delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Don't miss the chance to join a dynamic team that's shaping the future of live event experiences. Apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex!
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About arenaflex
arenaflex is a leading provider of live event experiences, connecting fans with their favorite artists, teams, and performers. Our mission is to create unforgettable moments for our customers, and we're looking for talented individuals like you to help us achieve this goal.
Your Role in arenaflex's Success
- Handling customer contacts, promptly and professionally, via phone, email, and live chat
- Answering questions about purchases, orders, inventory, and upcoming events
- Providing proactive support to our customers, utilizing internal and external technology to manage order fulfillment
- Collaborating with your team to create memorable experiences for our customers
- Contributing to the growth and development of our team, while upholding arenaflex's values and culture
Your Career Growth and Development
At arenaflex, we're committed to helping you grow and develop your skills. Here's a breakdown of your role expectations over the first 30, 90, and 180 days:
- 30 days in: Complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms. Gain access to internal systems and shadow teammates to learn from their experiences.
- 90 days in: Perform core responsibilities comfortably on your own, maintain and harvest internal and external relationships, and contribute to business goals and team efficiencies.
- 180 days in: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings, and handle front-line customer escalations and follow-ups.
What You'll Bring to arenaflex
- 1-2 years of customer service experience via phone, email, and live chat
- A team player mentality and drive to contribute to culture and growth
- A sense of curiosity to ask questions and keenness to improve upon work
- Passion for live events (sports, concerts, or theatre)
- Flexible schedule to work evenings, weekends, and holidays
- Excellent verbal and written communication skills
- Experience with Zendesk or similar help desk software
Your Schedule and Benefits
As an Email/Chat/Phone Specialist (Nights and Weekends), you'll enjoy a hybrid schedule with 3 days in office and 2 days remote. Your benefits will include:
- $40,000 base salary with bi-annual bonuses and equity
- Fully paid training
- Competitive compensation, bonus incentives, and equity for all employees
- FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, and monthly credits and discounts for attending live events
- Hybrid working model and a variety of additional workplace perks
Join the arenaflex Team
If you're passionate about live events and committed to delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Don't miss the chance to join a dynamic team that's shaping the future of live event experiences. Apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex!
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