Scaled Customer Success Manager (Copy)

OneSignal is hiring a Scaled Customer Success Manager to engage and grow our Tech Touch customer base. As a Scaled CSM, you'll use your people and communication skills (alongside some technology) to guide our customers towards success, from implementation through adoption at scale. You will take a data-driven approach to support customers with timely and relevant resources throughout their journey. The Scaled CSM role is a perfect role for someone who has an exceptional drive to execute, loves helping customers, has an analytical mindset, and is comfortable forging their own path.What You’ll Do: 

Demonstrate value and drive OneSignal platform adoption in the Tech Touch customers to achieve GDR and NDR goalsManage inbound customer conversations and leverage on-demand resources to ensure our customers’ needs are addressedParticipate in and enhance existing 1:many Programs such as Office Hours and TrainingsWork cross-functionally with Product, Sales, Marketing, Onboarding and Support to surface customer engagement opportunitiesIdentify key aspects of the customer journey that can be optimized to improve customer health and expand use cases at scaleDevelop a knowledge of the OneSignal platform and how to apply it to a variety of verticals to achieve customer outcomes

2+ years of demonstrated success in a Customer Success roleProven history of working a large, growing cohort of customers with a solution-oriented mindset at scaleStrong communication and interpersonal skills, with the ability to build trust quickly with key stakeholdersAbility to balance and prioritize multiple tasks and projectsExperience using Customer Success PlatformsUnderstanding of Customer Success metrics and KPIs.Passion for helping customers and a commitment to providing exceptional customer service