Experienced Customer Service Representative Team Lead - National Remote

Are you a customer service professional looking for a challenging and rewarding role that offers flexibility and opportunities for growth? Do you have a passion for helping others and making a positive impact on people's lives? If so, we invite you to join arenaflex, a global organization that delivers care and technology to help millions of people live healthier lives. As an Experienced Customer Service Representative Team Lead at arenaflex, you will be responsible for leading a team of customer service representatives who provide exceptional service to Medicaid eligible consumers in Salt Lake County. You will be the face of arenaflex, answering incoming calls, researching and providing referrals to providers/agencies, and utilizing a computer database to verify Medicaid eligibility. Your strong organizational skills, ability to multi-task, and passion for helping others will make you an invaluable asset to our team.

About arenaflex

arenaflex is a global organization that delivers care and technology to help millions of people live healthier lives. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Our Culture

At arenaflex, we value diversity, inclusion, and equity. We believe that a diverse and inclusive workplace is a healthier and more productive one. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Our culture is guided by our values of compassion, integrity, and excellence, and we are proud to be an Equal Employment Opportunity / Affirmative Action employer.

Job Summary

As an Experienced Customer Service Representative Team Lead at arenaflex, you will be responsible for leading a team of customer service representatives who provide exceptional service to Medicaid eligible consumers in Salt Lake County. You will be the face of arenaflex, answering incoming calls, researching and providing referrals to providers/agencies, and utilizing a computer database to verify Medicaid eligibility.

Key Responsibilities

* Lead a team of customer service representatives who provide exceptional service to Medicaid eligible consumers in Salt Lake County

• Answer incoming calls and respond to customer inquiries in a timely and professional manner
• Research and provide referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers
• Utilize a computer database to verify Medicaid eligibility and provide accurate information to customers
• Offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization
• Complete additional administrative tasks as assigned that support the Care Coordination team
• Collaborate with other teams to resolve customer issues and improve overall customer experience
• Develop and implement process improvements to increase efficiency and productivity
• Provide coaching and feedback to team members to ensure they are meeting performance expectations
• Participate in ongoing training and development to stay up-to-date on industry trends and best practices

Requirements

* High School Diploma / GED

• Must be 18 years of age or older
• 2+ years of customer service experience working with the insurance, medical, behavioral health setting or financial technology
• Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March) and 8:00 AM - 11:00 PM EST from Monday - Friday (April - September)
• Ability to work occasional overtime as needed
• Strong organizational skills and ability to multi-task
• Ability to understand multiple services and multiple benefit plans for Medicaid
• Familiarity with Financial Health Technology (preferred)

Telecommuting Requirements

* Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Strong organizational skills

• Ability to understand multiple services and multiple benefit plans for Medicaid
• Ability to multi-task
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving skills and ability to think critically

Benefits

* Comprehensive benefits package, including medical, dental, and vision insurance

• Incentive and recognition programs
• Equity stock purchase and 401k contribution (subject to eligibility requirements)
• Opportunities for career growth and professional development
• Flexible work arrangements, including telecommuting options
• A dynamic and supportive work environment

Compensation

* Hourly range: $19.47 - $38.08 per hour (based on local labor markets, education, work experience, certifications, etc.)

• Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc.

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment. Apply for this job