Experienced Full Stack Customer Service Representative – Remote Scheduling Operations

At arenaflex, we're not just a company – we're a team of dedicated professionals who are passionate about making a difference in the lives of people in the trades. With a strong focus on customer service and a commitment to excellence, we're seeking an experienced and motivated individual to join our remote customer service team as a Scheduling Operations Representative.

About arenaflex

arenaflex is a dynamic and growing business that prides itself on its genuine care for the families of our customers and their employees. We believe in doing the right thing and strive to provide exceptional service in every interaction. Our team is made up of experienced professionals who are passionate about their work and dedicated to making a positive impact.

Who We're Looking For

We're seeking a highly motivated and organized individual who is looking for a career, not just a job. The ideal candidate will have a growth mindset and be interested in professional development. They should be able to work in a fast-paced environment while being self-motivated to provide exceptional customer service. The successful candidate will have effective listening and verbal communication skills, a proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback.

Responsibilities

As a Scheduling Operations Representative, you will be responsible for managing the day-to-day scheduling operations, ensuring that jobs are ready for scheduling, and coordinating the scheduling of technicians for service calls, installations, and repairs. Your duties will include:

• Overseeing day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
• Coordinating scheduling of technicians for service calls, installations, and repairs
• Dispatching technicians to job sites in a timely and efficient manner
• Monitoring technician schedules and adjusting as needed to accommodate emergencies or last-minute changes
• Serving as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
• Ensuring excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
• Organizing and maintaining systems for documents, invoices, and client records
• Processing payments from customers and following up on overdue accounts as necessary
• Assisting in setting up and implementation of ServiceTitan
• Additional responsibilities to support the growth of the company

Minimum Skills and Experience Required

To be successful in this role, you will need:

• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
• Proficiency in Google Suite, Slack, and in dispatching software such as ServiceTitan
• Excellent time management skills and the ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent communication with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
• Must have a clear background check

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working in a fast-paced environment
• Knowledge of customer relationship management (CRM) software
• Familiarity with scheduling software and systems
• Experience working with a team to achieve goals and objectives

What We Offer

As a Scheduling Operations Representative at arenaflex, you can expect:

• A competitive hourly rate of $13.00 - $17.00 per hour
• A dynamic and supportive work environment
• Opportunities for professional development and growth
• A comprehensive benefits package, including health insurance, paid time off, and more
• A chance to make a real difference in the lives of people in the trades

How to Apply

If you're a motivated and organized individual who is looking for a career, not just a job, we want to hear from you! Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Note

Please allow our hiring team time to process all of the amazing candidates that apply. We ask that you do not call to check the status of your application. If you call, you will disqualify yourself for not following instructions. Our hiring team will reach out to you if they have any questions.

Requirements

* Work Hours: 40 hours per week

• Required Education: High school or equivalent
• Required Experience: None (2) years

Job Type

Full-time

Pay

$13.00 - $17.00 per hour Apply for this job