Experienced Customer Service Representative – arenaflex

At arenaflex, we're not just looking for a Customer Service Representative – we're seeking a dedicated and passionate individual who is eager to deliver exceptional customer experiences and be a key player in our team's success. As a Customer Service Representative at arenaflex, you'll have the opportunity to work in a dynamic and supportive environment, where you'll be empowered to grow and develop your skills, while making a real impact on our customers' lives.

What You'll Be Doing...

As a Customer Service Representative at arenaflex, your primary responsibility will be to provide outstanding customer service to both our customers and internal teams. You'll be the first point of contact for many of our customers, and your exceptional communication skills, product knowledge, and problem-solving abilities will be essential in resolving their queries and concerns. Some of your key responsibilities will include:

• Assisting customers by answering questions related to accounts, procedures, and services via telephone or email
• Providing excellent customer service to both customers and arenaflex personnel
• Performing accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through arenaflex's escalation process
• Partnering and providing administrative support to arenaflex's Sales Department
• Performing basic data entry and other administrative duties

What We're Looking For...

To be successful in this role, you'll need to possess a combination of skills, experience, and personal qualities that align with our company culture and values. Here are some of the key qualifications we're looking for:

• 2 years of Customer Service experience in an administrative setting (preferably)
• Prior Accounts Receivable experience (highly encouraged)
• High School diploma or GED equivalent (recommended)
• Verbal and written communication skills: professional telephone and email etiquette
• Essential skills: active listener, responsive, and personable
• Computer skills: proficient knowledge of Microsoft Office products (i.e., Outlook, Excel, Word, TEAMS, etc.)
• Time management and organizational skills with attention to detail
• A collaborative, team-player capable of working independently
• Problem solver in a dynamic environment
• Comfortable performing basic mathematical skills (i.e., adding, subtracting, multiplying, dividing, etc.)

What's in It for You?

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, development, and career mobility. Here are some of the benefits and opportunities you can expect:

• Training: We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You'll receive on-the-job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to arenaflex's innovative training platform, The Learning Center.
• Career Mobility: We're a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!
• Community Culture: Our unique community culture is what makes arenaflex an organization that stands out from the rest.
• Diversity: At arenaflex, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.
• Pay & Benefits:

+ On the job training + 401K with Company Match + Profit Sharing + Health Insurance + Employee Assistance Program + Life Insurance + Paid Time Off + Direct Payroll Deposit + Tuition Reimbursement + 30% Employee Discount + Employee Referral Bonuses

• Compensation: $18.50 - $21.50/hr

About arenaflex

arenaflex is an international leader in the garment services industry, with a unique family culture that sets us apart from other companies. Our team of over 14,000 team partners serves 300,000 business customer locations throughout the U.S., Canada, and Europe. We're proud to have been included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 – Best Big Companies" list. As an 80-year-old company focused on annual growth, there's never been a better time to join our team. We're an equal opportunity employer, committed to providing a diverse and inclusive work environment that values and respects all individuals.

Join Our Team Today!

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to become a part of our dynamic team and start your journey with arenaflex. Apply Job! Apply for this job