Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex

Unlock a World of Live Events and Memorable Experiences as an arenaflex Email/Chat/Phone Specialist (Nights and Weekends) Are you passionate about live events and delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further than arenaflex, the leading ticket marketplace, where we're revolutionizing the way fans connect with their favorite artists, teams, and events. Join our vibrant team of customer experience enthusiasts and become an integral part of the arenaflex family. As an Email/Chat/Phone Specialist (Nights and Weekends), you'll be at the forefront of representing our brand, building lasting relationships with customers, and creating unforgettable experiences that leave a lasting impression. About arenaflex arenaflex is a pioneering ticket marketplace that's redefining the way fans engage with live events. Our mission is to create a seamless, enjoyable experience for every customer, from the moment they purchase their tickets to the moment they enter the gates. With a passion for innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible in the world of live events. Your Role in the arenaflex Team As an Email/Chat/Phone Specialist (Nights and Weekends), you'll be a key member of our customer experience team, responsible for providing proactive, friendly, and high-quality service to our customers. Your primary focus will be on handling customer contacts, answering questions about purchases, orders, inventory, and upcoming events, and utilizing internal and external technology to manage order fulfillment. Key Responsibilities: * Handle customer contacts, promptly and professionally, via phone, email, and live chat * Answer questions about purchases, orders, inventory, and upcoming events * Support customers proactively via phone, email, and live chat * Utilize internal and external technology to manage order fulfillment * Be a team player and contribute to culture and growth * Create memorable experiences with customers who share our love for live events How Your Role Will Progress: * 30 days in: Complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms * 90 days in: Perform core responsibilities comfortably on your own, maintain and harvest internal and external relationships, and contribute to business goals and team efficiencies * 180 days in: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings, and handle front-line customer escalations and follow-ups What You'll Bring: * 1-2 years of customer service experience via phone, email, and live chat * Team player mentality and drive to contribute to culture and growth * Sense of curiosity to ask questions and keenness to improve upon work * Passion for live events (sports, concerts, or theatre) * Flexible schedule to work evenings, weekends, and holidays * Excellent verbal and written communication skills * Experience with Zendesk or similar help desk software Schedule: * 1:30pm-10:00pm Thursday/Friday off * 1:30pm-10:00pm Monday/Tuesday off * Hybrid schedule with 3 days in office and 2 days remote Compensation and Benefits: * $40,000 base salary with bi-annual bonuses and equity * Training is fully paid * Competitive compensation, bonus incentives, and equity for all employees * FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, monthly credits and discounts for attending live events, hybrid working model, and a variety of additional workplace perks Ready to Join the arenaflex Team? If you're passionate about live events, customer experience, and delivering exceptional service, we want to hear from you! Apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex and join a team of like-minded individuals who are shaping the future of live events. ```html

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