Experienced Customer Support Specialist – Lithuanian and Russian Language Support for arenaflex Clients

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a global leader in business outsourcing, we're committed to empowering our clients to succeed in an ever-changing world. We're now seeking a highly skilled and passionate Customer Support Specialist to join our team and support arenaflex's clients in Lithuania and beyond.

About arenaflex

arenaflex is a global business outsourcing company that offers a wide range of services to help our clients streamline their operations, improve customer satisfaction, and drive business growth. With a strong presence in Lithuania and a global reach, we're proud to be a trusted partner for many leading companies. Our team is passionate about delivering exceptional results, and we're committed to creating a work environment that's inclusive, supportive, and empowering.

The Role

As a Customer Support Specialist on our arenaflex team, you'll play a critical role in delivering exceptional customer experiences to our clients in Lithuania and Russia. You'll be responsible for providing technical and non-technical assistance to customers, resolving their inquiries efficiently, and ensuring that they receive the support they need to succeed.

Key Responsibilities

* Answer incoming calls, emails, and chats in Lithuanian and Russian, providing technical and non-technical assistance to customers

• Develop efficient and satisfying solutions to customer inquiries, ensuring that their needs are met and exceeded
• Treat customers with respect, following arenaflex's policies and procedures
• Collaborate with colleagues and managers to resolve complex customer issues and improve customer satisfaction
• Participate in training and coaching programs to enhance your skills and knowledge

Essential Qualifications

* Fluency in Lithuanian (C1) and a good command of Russian and English (B2)

• Previous experience in customer service, preferably in a call center environment (not required but a plus)
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong teamwork and collaboration skills

Preferred Qualifications

* Experience in a similar role or industry

• Knowledge of arenaflex's products and services
• Certification in customer service or a related field
• Experience with customer relationship management (CRM) software

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a team environment and collaborate with colleagues
• Strong time management and organizational skills
• Ability to adapt to changing priorities and deadlines
• Strong customer service skills and a passion for delivering exceptional customer experiences

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and coaching programs, including:

• On-the-job training and coaching
• Regular performance reviews and feedback
• Opportunities for career advancement and professional growth
• Access to industry-leading training and development programs
• A supportive and inclusive work environment that encourages collaboration and innovation

Work Environment and Company Culture

At arenaflex, we're proud to be a global company with a strong presence in Lithuania. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional results, and we're dedicated to making a positive impact in our communities.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A full-time job with various shifts from Monday to Friday, between 09:00-19:00
• An hourly rate of 8.03€ to 8.56€ (during trial period and after)
• Performance-based bonuses
• A supportive team, with fantastic colleagues and managers, as well as real opportunities to grow in your career!

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic and inclusive team, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or documentation.

Application Process

Our application process consists of an initial phone call with our recruiter, a Teams interview, and finally, a reference check. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

Start Date

We're looking for a start date as soon as possible during September 2024.

Location

You'll be working from home in Lithuania.

Employment Type

This is a permanent position with a 3-month trial period.

Working Hours

You'll be working Monday to Friday, with various shifts between 09:00-19:00 (8.5 hours/shift). We're excited to hear from you and look forward to seeing your application soon! Apply for this job