Experienced Customer Service Representative – Work from Home Opportunity in San Antonio, TX

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a Fortune 4 company, as an Experienced Customer Service Representative in our Caremark Member Operations division. This is an exciting opportunity to bring your heart to work, providing personalized support to our millions of plan members while enjoying the flexibility of working from home.

About arenaflex

arenaflex is a leading healthcare company that shares a single, clear purpose: Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering every colleague to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.

Job Summary

As an Experienced Customer Service Representative, you will be the face of arenaflex, providing exceptional service to our plan members through inbound calls, emails, and other communication channels. You will be responsible for answering questions regarding prescription insurance, medication coverage, and mail order prescriptions, ensuring our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients. You will receive comprehensive training to upskill you to assist with client and member inquiries as business needs arise.

Key Responsibilities

* Provide exceptional customer service through inbound calls, emails, and other communication channels

• Answer questions regarding prescription insurance, medication coverage, and mail order prescriptions
• Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients
• Receive comprehensive training to upskill you to assist with client and member inquiries as business needs arise
• Offer solutions to help simplify our members' healthcare experience
• Learn more about healthcare while expanding your own experiences and opening doors to additional opportunities within arenaflex

Work from Home Opportunity

We offer a flexible work-from-home opportunity if you meet the criteria, including:

• Maintaining your own internet with approved speed requirements
• Secure workspace free from distractions
• Successful completion of the training program
• Adherence to HIPAA and governmental compliance

Training and Development

Our comprehensive training program is designed to ensure your success on the team. This includes:

• Onsite training of a minimum of 6 weeks
• Hands-on learning while interacting with trainers, self-paced modules, and leadership engagement from day 1
• Training location can vary by individual experience with onsite and WFH positions

Schedule Options

We offer flexible schedule options to create a work-life balance for those balancing priorities in and outside of work. Schedule options include:

• Full-time schedules ranging from 30-40 hours per week
• Days off and hours may vary based on business needs
• Periods of peak volume may require increased standard hours worked
• Periods of low call volume may require reduced scheduled hours

Benefits and Perks

As an arenaflex colleague, you will enjoy a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• A wide range of supplemental benefits and discount programs
• Tuition reimbursement
• Paid time off package for full-time colleagues, including company-paid holidays, PTO, and Floating Holidays
• Benefit and PTO eligibility begins the month following your start day
• Opportunities for advancement from a REP I to a REP II and III
• Career Mapping guide for progression and growth

Pay and Compensation

Pay rates start at $17.50, with a typical pay range of $17.00 - $28.45. In addition to your compensation, you will enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities.

Required Qualifications

* 1 year experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, military experience)

• Computer proficiency in Windows-based applications

Preferred Qualifications

* Associates degree or equivalent experience

• Ability to problem-solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills
• At least 6 months of healthcare experience

Education

High School Diploma or equivalent experience preferred

How to Apply

Our application process is 2 simple steps: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position

Equal Employment Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply Job! Apply for this job