Experienced Technical Support / Customer Service Representative - Remote (Night Shift) at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join arenaflex as a Technical Support / Customer Service Representative, working from the comfort of your own home on a night shift schedule.

A Career Powered by Your Passion

At arenaflex, we're not just a company - we're a community of game-changers who are passionate about providing outstanding customer experiences. We're a global organization with a presence in over 70 countries, and we're committed to nurturing a culture that values diversity, inclusivity, and employee well-being. Our team members are the backbone of our success, and we're looking for talented individuals like you to join our ranks.

Career Growth and Personal Development

As a Technical Support / Customer Service Representative at arenaflex, you'll have the opportunity to develop new skills, expand your knowledge, and grow your career in a supportive and inclusive environment. We offer a range of FREE Learning and Leadership Development programs designed to help you achieve your goals and reach your full potential. Plus, with a strong focus on employee development, you'll have access to mentorship programs, training, and continuing support to ensure your success.

What You'll Do in This Role

As a Technical Support / Customer Service Representative working from home on a night shift schedule, you'll be responsible for:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Being an amazing problem-solver and maintaining broad knowledge of client products and/or services
• Offering additional products and/or services
• Delivering expert customer experiences with a smile

Your Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• Technical support experience preferred
• High school diploma or GED
• Quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• Desktop or laptop to complete PC and internet testing (a work computer may be provided depending on the position offered)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's in It for You

At arenaflex, we believe in investing in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a Technical Support / Customer Service Representative, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the Best Version of You!

If you're ready to take your career to the next level and join a community of passionate, dedicated professionals, we invite you to apply today. At arenaflex, we're committed to creating a workplace that values and supports our employees, and we're excited to welcome talented individuals like you to our team.

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.

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