Experienced Full Stack Customer Service Representative – Remote Call Center

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We're now seeking an experienced and results-driven Full Stack Customer Service Representative to join our remote call center team.

About arenaflex

arenaflex is a pioneering company founded in 2015, with a strong commitment to empowering individuals and families affected by negligence. Our team is passionate about providing exceptional customer service, and we're looking for like-minded professionals to join our mission. As a remote call center representative, you'll play a vital role in connecting with individuals who have suffered due to negligence, providing them with support, and guiding them through the compensation process.

Responsibilities

As a Full Stack Customer Service Representative at arenaflex, you'll be responsible for:

• Connecting with individuals through an automated dialer, who have filled out a form to see if they meet the criteria to potentially qualify for compensation
• Handling a high volume of connections, resulting in speaking to 40-50 callers a day, of which 1-5 callers would potentially qualify
• Multitasking, including listening, answering questions, and viewing multiple windows
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
• Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
• Participating in training and other learning opportunities to expand knowledge of the position
• Adhering to all company policies and procedures
• Assisting with other projects as needed
• Self-troubleshooting and problem-solving basic IT problems

Requirements

To succeed in this role, you'll need:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong problem-solving and conflict resolution skills
• A competitive spirit – we work as a team, but pay for performance!
• A willingness to work 40+ hours a week

Essential Qualifications

* Must reside in the State of Florida or New Jersey

• Must have a quiet, distraction-free space to work
• A reliable hardwired desktop or laptop PC (no Mac or Chromebook) with:

+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU

• High-speed internet (50Mbps with 100MBps upload minimum – standard internet)
• A reliable noise-cancellation headset that is wired via USB (e.g., gaming headset with mic/Logitech G432) (average price is $20-$30)
• Strong background in call-center environment and sales-focused
• 2+ years of phone sales/customer service experience

Preferred Qualifications

* Experience with VICI and CRM software

• Familiarity with sales-focused call centers
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment

This is not for you if...

* You cannot troubleshoot basic technical issues

• You are unable to work 40+ hours per week, each week
• You cannot imagine handling 350+ calls, including disconnects, wrong numbers, or hang-ups until you are connected with a viable caller
• You are unable to use problem-solving skills
• You are unable to work the full training period (90 days)
• You are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours

Benefits

As a Full Stack Customer Service Representative at arenaflex, you'll enjoy:

• Health Insurance, Vision & Dental Coverage
• Paid Holidays and Paid Time Off (PTO)
• Eligibility for overtime outside of the training period

Hours of Operation

A full-time schedule of 40 hours a week from the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern

Join our team at arenaflex

If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. As a Full Stack Customer Service Representative at arenaflex, you'll have the chance to make a real difference in people's lives while enjoying a competitive compensation package and a dynamic work environment. Apply now and take the first step towards a rewarding career with arenaflex! Apply Job! Apply for this job