Technical Content Designer, Customer Service – Global Entertainment Leader

At arenaflex, we're revolutionizing the way people enjoy entertainment worldwide. With 278 million paid memberships in over 190 countries, we're constantly pushing the boundaries of innovation and excellence. Our Global Customer Service organization is at the forefront of this mission, providing exceptional support experiences for our subscribers around the globe. We're now seeking a talented Technical Content Designer with a strong technical background to join our Customer Service Content Strategy team and help shape the future of global entertainment.

About arenaflex

arenaflex is one of the world's leading entertainment services, offering a vast library of TV series, films, and games across various genres and languages. Our members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We're committed to delivering an unparalleled entertainment experience, and our Customer Service organization plays a vital role in making this happen.

The Role

As a Technical Content Designer, you'll be part of our Customer Service Content Strategy team, responsible for creating and managing content that helps our customers and customer service agents navigate technical issues. You'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to ensure that our content is accurate, clear, and simple to understand. Your expertise in technical writing and editing will be instrumental in helping us achieve our goal of excellence, simplicity, and getting our members back to streaming.

Responsibilities

As a Technical Content Designer, you'll be responsible for:

• Leading large, complex editorial projects from start to finish, including setting content strategy, goals, timelines, and reporting
• Creating and editing Customer Service content, including Help Center and internal knowledge base articles, customer service emails, and other support materials
• Ensuring consistent content style, tone, and format meet the evolving expectations of a global audience
• Partnering closely with support operations, localization, legal, product design, and engineering teams to deliver high-quality content
• Creating, maintaining, and updating style guides and editorial training to ensure consistency and excellence
• Leveraging multiple data sources to provide data-driven analysis and content recommendations that drive improvements

Qualifications

To succeed in this role, you'll need:

• A Bachelor's or Master's degree in a relevant field (e.g., English, Communications, Technical Writing)
• At least 5 years of relevant experience in technical writing, editing, project management, or a related field
• Exceptional writing, editing, project management, and communications skills
• Extensive technical or UI writing experience, with a strong background in writing for customer service organizations or highly technical environments for a consumer audience
• Experience writing for different platforms (e.g., computer, mobile, or TV)
• Experience with information architecture and content management systems
• Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment

What We Offer

At arenaflex, we're committed to providing a comprehensive compensation package that includes:

• An annual salary, with the option to choose how much of your compensation you want in salary versus stock options
• A competitive salary range of $50,000 – $190,000, based on market indicators and your specific job family, background, skills, and experience
• Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits
• Paid leave of absence programs, with full-time hourly employees accruing 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
• Flexible time off for full-time salaried employees

Our Culture

arenaflex is a unique culture and environment that values diversity, inclusivity, and innovation. We're committed to creating a workplace where everyone feels welcome, valued, and empowered to contribute their best work. We celebrate diversity of thought and background, recognizing that it builds stronger teams and drives excellence.

How to Apply

If you're passionate about creating exceptional content experiences and want to join a global leader in entertainment, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience.

Equal Opportunity Employer

arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job