Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience at arenaflex

At arenaflex, we are committed to providing our patients with exceptional customer service and a distinctive experience that sets us apart from the rest. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in delivering this promise by modeling and sharing customer service best practices with all team members. If you are passionate about delivering a delightful customer experience, have a strong desire to learn and grow, and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company dedicated to improving the lives of our patients and customers. With a strong commitment to innovation, quality, and customer satisfaction, we strive to create a positive and supportive work environment that fosters growth and development. Our team of dedicated professionals is passionate about delivering exceptional patient care and making a difference in our communities.

Key Responsibilities

As an Experienced Pharmacy Customer Service Associate, you will be responsible for:

• Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers

Essential Qualifications

* High school diploma or equivalent required; pharmacy technician certification (PTCB) or state required certification/registration preferred

• 1-2 years of experience in a retail pharmacy environment, preferably in a customer service role
• Strong communication and interpersonal skills, with the ability to work effectively with customers, patients, and team members
• Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask
• Basic computer skills, with experience using pharmacy systems and software
• Ability to lift up to 25 pounds, with frequent standing, walking, and bending

Preferred Qualifications

* 2+ years of experience in a retail pharmacy environment, preferably in a customer service role

• PTCB certification or state required certification/registration
• Experience with inventory management and control
• Knowledge of pharmacy laws and regulations
• Experience with customer service software and systems

Skills and Competencies

* Strong communication and interpersonal skills

• Ability to work effectively in a team environment
• Strong attention to detail and ability to multitask
• Basic computer skills, with experience using pharmacy systems and software
• Ability to lift up to 25 pounds, with frequent standing, walking, and bending
• Knowledge of pharmacy laws and regulations
• Ability to work in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our team members with opportunities for growth and development. As an Experienced Pharmacy Customer Service Associate, you will have the opportunity to:

• Develop your skills and knowledge in pharmacy operations and customer service
• Participate in ongoing training and education programs to stay up-to-date on the latest pharmacy laws and regulations
• Collaborate with a dynamic team of professionals to deliver exceptional patient care
• Contribute to the success of our pharmacy department and the company as a whole
• Pursue opportunities for advancement and career growth within the company

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that fosters growth and development. Our team of dedicated professionals is passionate about delivering exceptional patient care and making a difference in our communities. We offer a range of benefits and perks, including:

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Ongoing training and education programs
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Discounts on arenaflex products and services

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive hourly wage
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for overtime pay and bonuses
• Discounts on arenaflex products and services

How to Apply

If you are passionate about delivering a delightful customer experience, have a strong desire to learn and grow, and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job