Experienced Customer Service Center Coordinator - 1st Shift - Smart Buildings / Automation, Fire Alarm and Security Systems - Irving, TX

At arenaflex, we're dedicated to empowering customers by combining the real and digital worlds, improving how we live, work, and move today and for the next generation. Our Smart Buildings help create efficient, safe, adaptable, and responsible environments, and we're looking for a talented Customer Service Center Coordinator to join our team.

About arenaflex

arenaflex is a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Our commitment to diversity, equity, and inclusion is at the heart of everything we do, and we're proud to be an equal opportunity employer.

Job Summary

We're seeking an experienced Customer Service Center Coordinator to join our team in Irving, TX. As a key member of our Customer Service Center, you'll be responsible for handling normal and after-hours dispatch and documentation of all emergency calls for Retail Commercial Services & Support. You'll also provide support functions for several offices, aiding in meeting customers' needs during critical times to ensure performance demands. This is a 1st shift position with anticipated hours of 6:00/7:00 AM - 6:00/7:00 PM, including weekend days as scheduled.

Key Responsibilities

* Successfully coordinate and schedule field technical service activities and resources to ensure customer expectations and commitments are met while delivering the highest quality service possible to assigned product lines in order to achieve targets.

• Provide support, information, prioritization, and coordination of assignments for field service personnel for emergency service dispatch and national/enterprise account call handling.
• Serve as the main point of contact for all service customers.
• Ensure all service requests and dispatches are well detailed, coordinated, prioritized, and organized for review and follow-up action whenever vital.
• Work alternating weekly work schedules within the anticipated hours of 6:00/7:00 AM - 6:00/7:00 PM, including weekend days as scheduled.
• Cover additional alternate days/schedules to meet department needs.

Qualifications

* Basic Qualifications: + High school diploma or state-recognized GED + Experience in customer service call handling, dispatching, and service response in a related technical industry or military background (3+ years preferred) + Knowledgeable in Microsoft Office, PC, and business software systems (i.e., SAP) + Strong typing skills + Ability to work during times of high call processing activity and time constraint demands + Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

• Preferred Qualifications:

+ Associate Degree + 3+ years' experience in customer service call handling, dispatching, and service response in a related technical industry + Knowledge of HVAC Controls Concepts (Mechanical & Automation) + Bilingual (Spanish or French)

Benefits

* arenaflex offers a variety of health and wellness benefits to our employees, including medical, dental, and vision coverage, as well as a 401(k) plan and employee assistance program.

• The pay range for this position is $33,800 - $57,960, with the actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
• arenaflex is committed to providing a safe and inclusive work environment, and we offer a range of programs and resources to support our employees' physical and mental well-being.

Career Growth Opportunities

* arenaflex is a global company with a strong commitment to employee development and growth. We offer a range of training and development programs, as well as opportunities for advancement and career progression.

• Our team is dedicated to supporting each other's growth and success, and we're always looking for talented individuals to join our team.

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced company with a strong focus on innovation and customer satisfaction. Our team is passionate about delivering exceptional service and support to our customers, and we're committed to creating a positive and inclusive work environment.

• We're proud to be an equal opportunity employer, and we're committed to providing a workplace that reflects the diversity of society.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our online application system. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Employment Opportunity Statement

arenaflex is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state, or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

arenaflex follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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