Experienced Customer Care Representative I - Hybrid (Partially Work From Home) - Now Hiring at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed the expectations of our 700,000 customers in Pennsylvania and Maryland. As a responsive, engaging energy company, we pride ourselves on being a trusted partner in the communities we serve. Our team of 1,700 plus employees is the foundation of our success, and we're now seeking a talented Customer Care Representative I to join our ranks.

About arenaflex

arenaflex is a natural gas and electric utility company dedicated to providing reliable, safe, and affordable energy to our customers. We're passionate about making a positive impact on the lives of our customers and the communities we serve. Our commitment to excellence is reflected in our comprehensive benefits package, which includes:

• Medical, prescription, dental, vision, and life insurance
• Disability plans
• 401(k) matched savings plan
• Paid vacation
• Company stock purchase program
• Wellness programs
• Tuition reimbursement
• Paid parental leave
• Paid volunteer time
• Adoption assistance

Job Summary

As a Customer Care Representative I at arenaflex, you'll be the first point of contact for our customers, handling a variety of incoming calls with professionalism and expertise. You'll be trained to handle complex inquiries independently or with minimal assistance, adhering to Pennsylvania Utility Commission (PUC) rules and regulations, as well as arenaflex policies and procedures. This role requires a proactive and solution-oriented individual who can work well independently and adhere to a strict schedule.

Key Responsibilities

* Handle customer calls in a timely and professional manner, following company-provided procedures and ensuring accurate information is provided to the customer

• Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for reduction in the need for supervisor callbacks
• Participate in voluntary and mandatory training opportunities
• Assist with floor training and/or shadowing opportunities when needed
• Complete special assignments as needed in a timely manner
• Responsible time and attendance
• Participate in mandatory and voluntary overtime as needed

Training and Support

During the virtual training period (6 weeks) and hybrid post-training support (3 weeks), you'll work a standard schedule of 8:00 AM – 5:00 PM, Monday through Friday. After completing the initial training period, you'll be eligible to work various shifts (determined by the department's shift selection policy) and may be required to work overtime on an as-needed basis.

Incentives and Career Growth

* Start rate of $19.00 an hour

• Trainee incentive up to $500 after successful completion of training and $500 after 3 months of independent call-taking
• Eligible for additional incentives up to $250 a month for achieving or exceeding all scorecard metrics
• Annual performance review and merit increase after one year of service
• Eligible for promotion consideration after 2 years of service and demonstrated successful progression and performance

Requirements

* High School Diploma or equivalent

• Minimum of 1 year of experience in a customer service environment preferred
• Intermediate proficiency in Microsoft Office Suite
• High level capacity for multitasking independently and on a computer
• Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Exceptional organizational and time-management skills
• Experience with SAP CRM and ECC systems a plus
• Previous experience working for a utility company a plus
• Thorough understanding and adherence to PUC rules/regulations, including Chapter 56 and Chapter 14, along with arenaflex policies/procedures a plus

Work Environment and Culture

As a hybrid employee, you'll have the flexibility to work from home while still being part of a dynamic and supportive team. arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We offer a range of benefits and perks to support your well-being and career growth.

Equal Opportunity Employer

arenaflex is an Equal Opportunity and Affirmative Action Employer. We abide by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). We do not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in our practices.

Pre-Employment Requirements

Successful applicants will be required to pass a pre-employment drug screen as a condition of employment. If hired, you'll be subject to substance abuse testing in accordance with arenaflex policies.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Click the link below to submit your application: Apply Job! Apply for this job