Evening Customer Care Associate - Full Time (10% Rate Differential)
Are you a customer service enthusiast looking to make a meaningful impact in the healthcare industry? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join arenaflex's dynamic team as an Evening Customer Care Associate. As a key member of our customer service team, you will play a vital role in providing exceptional support to our valued members, navigating the complexities of healthcare, and achieving the best possible health and well-being.
About arenaflex
arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have been dedicated to helping our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.
Awards and Recognition
arenaflex has received numerous awards and recognition for our commitment to customer service excellence. Some of our notable awards include:
- Excellence in Customer Service Awards: Organization of the Year (Small)
- Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
- National Customer Service Association All-Stars Award: Service Organization of the Year
- Fortune 100 Best Companies to Work For in the USA by Great Places to Work (GPTW)
Job Summary
As an Evening Customer Care Associate, you will be responsible for providing exceptional support to our valued members, navigating the complexities of healthcare, and achieving the best possible health and well-being. Your key responsibilities will include:
- Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
- Building rapport with callers using a friendly, courteous, and professional manner
- Verifying/Collecting demographics and updating systems as necessary
- Determining and executing the best resolution to assist the member based on their needs or requests
- Connecting members to appropriate area(s) both internally and externally
- Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
- Performing other duties and projects as assigned by management
Requirements
* High School Degree or GED required
- Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
- Customer Service experience preferred
- Strong Communication skills
- Problem-solving/issue resolution
- Multitasking skills
Benefits
As an Evening Customer Care Associate, you will enjoy a comprehensive benefits package, including:
- Robust Medical coverage
- Dental & Vision benefits
- Tuition assistance
- 401(k) savings plan with company match
- Paid time off (PTO)
- Paid holidays
- Employee Assistance Programs
- Wellness Programs
Work Environment and Culture
arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our team is passionate about making a difference in the lives of our members, and we strive to create a culture that reflects this commitment. As an Evening Customer Care Associate, you will be part of a dynamic team that is dedicated to delivering exceptional customer service and making a meaningful impact in the healthcare industry.
Compensation
The hourly rate for this position is $16.00, with a 10% rate differential for full-time employees. Overtime may be required, given the business need.
How to Apply
If you are a customer service enthusiast looking to make a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to customer service excellence. Apply for this job