Experienced Product Operations Specialist – Land Seller Management and Customer Support

At arenaflex, we're on a mission to revolutionize the travel industry with our innovative approach to customer support and land seller management. As a key member of our team, you'll play a vital role in ensuring seamless experiences for our customers and partners. If you're a detail-oriented, customer-centric professional with a passion for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading private airline that's committed to providing exceptional customer experiences. With a strong presence in the Minneapolis market, we're constantly looking for talented individuals who share our vision and values. Our team is dedicated to delivering top-notch service, and we're excited to welcome a new Product Operations Specialist to our family.

Job Summary

As a Product Operations Specialist, you'll be responsible for managing land seller relationships, ensuring accurate and timely product delivery, and providing exceptional customer support. This is a full-time remote position, offering a competitive hourly rate of $25. If you're a motivated, self-driven individual with excellent communication skills, we encourage you to apply.

Key Responsibilities

* Manage land seller profiles in our visit management framework, including merchant settlement data, parent/chain connections, and stock portions, where relevant.

• Set up and maintain all estimating and other selling rules for all direct land merchants.
• Establish design and rules for all electronically associated sellers.
• Handle land item work for new objections, ensuring seamless product delivery.
• Monitor land item serious climate and suggest and set up edge methodologies where proper.
• Participate in investigating visit management framework innovation issues, and external technology associations (e.g., IBS and HotelBeds); capability as a contact with external suppliers where suitable.
• Provide estimating and objective data to marketing materials.
• Collaborate with Product Development group on individual seller issues requiring clarity and resolution, as well as help with hotel oversell circumstances.
• Assist other arenaflex divisions with questions or issues connected with objections and land item contributions.
• Furnish and assist arenaflex offices with client resolution for land items on a case-by-case basis.
• Cooperate with Product Development to create and meet yearly open available to be purchased (OFS) schedule.
• Assist Product Activities Facilitator with lodging stock administration, land detailing, and other tasks as needed.
• Assist with emergency management for catastrophic events and crisis circumstances.
• Establish and encourage entrusting associations with partner at all levels.
• Other duties as assigned.

Essential Qualifications

* Four-year certification; or comparable work experience; or identical mix of education and experience.

• Basic manager and effective problem-solver with intelligent solutions.
• Meticulous and highly organized.
• Ability to work independently and collaboratively.
• Self-motivated.
• Strong oral and written communication skills, ability to present to senior management.
• Proficient in Microsoft Excel and Viewpoint.

Preferred Qualifications

* At least 2 years of travel or hospitality experience.

• Knowledge of arenaflex projects, strategies, and systems.
• Knowledge of arenaflex Reservation frameworks.
• Experience with Microsoft Power BI.

Work Environment

This role works in a professional office environment. This job regularly utilizes standard office equipment like computers, phones, scanners, and file organizers.

Why Join arenaflex?

* Competitive hourly rate of $25.

• Opportunity to work in a dynamic, customer-centric environment.
• Collaborative team atmosphere.
• Professional development and growth opportunities.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous paid time off and holidays.
• Access to cutting-edge technology and tools.

How to Apply

If you're a motivated, customer-focused professional with a passion for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply Now! Apply for this job