Experienced Customer Support Associate – Mobile Lottery App Support

At arenaflex, we're revolutionizing the $300B global lottery market by modernizing it with a mobile platform that's convenient, fun, and responsible. Our mobile lottery app, Jackpocket, offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. We're committed to providing an exceptional user experience and are seeking an experienced Customer Support Associate to join our team. As a Customer Support Associate at arenaflex, you'll play a vital role in delivering outstanding support and ensuring our end-users have a positive experience with our mobile lottery app. You'll be an expert resource for our customers, handling incoming inquiries and requests across multiple channels. If you have an outgoing personality, excellent communication skills, and experience with support platforms and social media channels, we want to hear from you.

About arenaflex

arenaflex is a leading mobile lottery app that's changing the way people play the lottery. We're committed to providing a secure, convenient, and responsible way to play the lottery, and we're passionate about delivering exceptional customer experiences. Our team is dedicated to innovation, customer satisfaction, and community involvement.

Responsibilities

As a Customer Support Associate at arenaflex, you'll be responsible for:

• Responding to all customer inquiries and support requests across multiple channels, including phone, voicemail, in-app and web messaging, email, and social media, to ensure user needs are met and issues are resolved.
• Managing ID verifications, ACH requests, chargebacks, and other day-to-day operational functions to ensure seamless customer experiences.
• Communicating with end-users via phone, voicemail, in-app and web messaging, email, and social media to ensure positive customer experiences.
• Collaborating across internal functions and external third parties to resolve complex issues and provide exceptional customer support.
• Continually building and maintaining expert-level product knowledge to provide accurate and timely support to our customers.

Qualifications

To be successful as a Customer Support Associate at arenaflex, you'll need:

• Prior B2C high-volume support experience, with a proven track record of delivering exceptional customer experiences.
• Proficiency with CS platforms such as Helpshift or Zendesk, with experience in managing multiple channels and resolving complex issues.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and internal stakeholders.
• Bilingual proficiency in English and Spanish, with the ability to communicate with customers in their preferred language.
• Experience communicating with customers via social media, app store reviews, and other online channels.
• Familiarity with payment processing systems and dispute resolution, including ACH, credit cards, chargebacks, and other payment-related issues.
• Willingness and ability to work flexible and/or extended hours, including evenings and overnight shifts.

Skills and Competencies

To succeed as a Customer Support Associate at arenaflex, you'll need:

• Excellent problem-solving and analytical skills, with the ability to resolve complex issues and provide accurate and timely support to our customers.
• Strong communication and interpersonal skills, with the ability to communicate effectively with customers and internal stakeholders.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong attention to detail, with the ability to manage multiple tasks and prioritize responsibilities.
• Ability to work collaboratively as part of a team, with a customer-centric approach to support.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to providing opportunities for career growth and development. As a Customer Support Associate, you'll have the opportunity to:

• Develop your skills and expertise in customer support, with training and development opportunities to help you succeed.
• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
• Contribute to the growth and success of a leading mobile lottery app, with opportunities to make a meaningful impact on our customers and the industry.
• Enjoy a dynamic and fast-paced work environment, with opportunities to learn and grow with our company.

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a Customer Support Associate, you'll have the opportunity to:

• Work in a remote environment, with the flexibility to work from home or a designated remote workspace.
• Enjoy a collaborative and supportive team environment, with opportunities to connect with colleagues and share knowledge and expertise.
• Participate in company-wide initiatives and events, with opportunities to engage with our community and make a positive impact.
• Enjoy a competitive compensation package, with opportunities for career growth and development.

Compensation, Perks, and Benefits

As a Customer Support Associate at arenaflex, you'll enjoy a competitive compensation package, including:

• A starting rate of $28 per hour, with opportunities for career growth and development.
• A part-time non-exempt position, eligible for overtime under FLSA requirements.
• A comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and paid time off.
• Opportunities for career growth and development, with training and development programs to help you succeed.

How to Apply

If you're passionate about delivering exceptional customer experiences and have the skills and expertise to succeed as a Customer Support Associate at arenaflex, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, our services, programs, and activities. To request a reasonable accommodation, please contact our HR department at [insert contact information]. Apply for this job