Experienced Full Stack Technical Support / Customer Service Representative – Remote Night Shift
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex, a forward-thinking global organization that's revolutionizing the way companies interact with their customers. As a Technical Support / Customer Service Representative working from home, you'll be part of a diverse team of game-changers from 70+ countries who are united by a shared purpose: to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
About arenaflex
arenaflex is a global leader in customer experience and technology solutions, with a reputation for delivering outstanding results for our clients. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year. Our culture is built on a foundation of inclusivity, diversity, and a genuine commitment to our people's success and well-being. We believe that our employees are the driving force behind our success, and we invest heavily in their growth and development.
Career Growth and Personal Development
As a Technical Support / Customer Service Representative at arenaflex, you'll have the opportunity to reimagine your career journey and develop "friends for life" along the way. We'll provide you with all the training, technologies, and continuing support you need to succeed in this role. Plus, with a strong focus on internal promotions, about 80% of our managers and leaders have been promoted from within. That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
Key Responsibilities
As a Technical Support / Customer Service Representative working from home, you'll be responsible for:
- Providing inbound customer support using a call flow guide
- Resolving technical issues related to hardware, software, and client products
- Tracking, documenting, and retrieving information in databases
- Being an amazing problem-solver
- Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
- Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offering additional products and/or services
- Delivering expert customer experiences...with a smile
Your Qualifications
To succeed in this role, you'll need:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- The ability to work an evening or overnight schedule
- Technical support experience preferred
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
What's in it for you?
As a Technical Support / Customer Service Representative at arenaflex, you'll enjoy:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the best version of you!
If this sounds like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
Location:
CAN, ON, Work-at-Home
Language Requirements:
English
Time Type:
Full time
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status.
Apply Now:
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Note:
Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK. Apply for this job