Experienced Bilingual Customer Service Associate (Spanish) – Collections Department

At arenaflex, we're not just a company – we're a community of passionate individuals dedicated to providing exceptional service to our customers and partners. As a fast-growing and culturally diverse organization, we're committed to making a positive impact in the lives of our customers and employees alike. We're excited to announce a new opportunity for a Bilingual Customer Service Associate (Spanish) to join our Collections Department, where you'll play a vital role in helping us achieve our mission of providing auto loans to the underserved.

About arenaflex

arenaflex is a leading provider of auto loans to underserved communities in the U.S. We're proud of our commitment to exceptional service, flexible financing options, and tri-lingual support. Our company culture is built on the principles of professionalism, teamwork, and a passion for making a difference. We're a remote-friendly organization, with a team of hard-working colleagues from over 20 countries who share our vision of providing exceptional service to our customers and partners.

The Role

As a Bilingual Customer Service Associate (Spanish) in our Collections Department, you'll be responsible for communicating with our borrowers by placing collections calls and/or correspondence in a fast-paced, goal-oriented environment. You'll work closely with our team to resolve client discrepancies, reconcile customer disputes, and provide pay-off quotes to dealers and customers. Your excellent communication skills, attention to detail, and commitment to excellent customer service will be essential in this role.

Key Responsibilities

* Provide customer service regarding issues in a high-volume call center environment

• Responsible for opening clients' complaints and escalating to appropriate managers as needed
• Deescalate customer issues and resolve client discrepancies
• Reconcile customer disputes pertaining to outstanding due balances
• Meet defined department goals and activity metrics
• Daily/weekly reporting to direct supervisor
• Provide pay-off quotes to dealers and customers
• Provide written account information as requested by customers
• Answering inbound phone calls as needed
• Handle transfer of ownership

What You Bring

* Demonstrated historical career stability

• Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives
• Fluent in Spanish and English
• High school diploma or GED equivalent required
• Minimum of 1 year of related customer service experience
• Detail-conscious and task-oriented mindset
• Commitment to excellent customer service to our customers and dealer partners
• Excellent written and verbal communication skills

Career Development Rotation

arenaflex is committed to investing in the growth and development of our employees. Our Career Development Rotation (CDR) program provides full-time, bilingual employees with the opportunity to experience different roles in multiple departments within the company. As a participant in the CDR program, you'll have the chance to rotate to Funding and gain exposure to new skills and business operations.

Benefits

* Competitive salary: $18.53/hour plus a competitive monthly bonus

• Comprehensive benefits package, including medical, dental, vision, LTD/STD, identity theft protection, paid parental leave, and more
• Paid vacation and 401(k) match
• Tuition reimbursement and social activities
• Robust employee recognition and talent development program
• Opportunities for career growth and advancement
• Flexible work arrangements, including remote work options

Diversity and Inclusion

arenaflex is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We're proud to be a certified "Great Place to Work" and are committed to making accommodations for individuals with special needs.

Why Join arenaflex?

* Be part of a dynamic and growing organization that's making a positive impact in the lives of our customers and employees

• Enjoy a competitive salary and comprehensive benefits package
• Develop your skills and career through our Career Development Rotation program
• Work in a remote-friendly environment with a team of passionate and dedicated colleagues
• Contribute to a culture that values diversity, inclusion, and exceptional service

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits, and to submit your application. Apply Now! Apply for this job