Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service
At arenaflex, we're passionate about empowering people to live, work, and play in a connected world. Our team is dedicated to driving innovation, creativity, and impact in the industry, and we're looking for talented individuals to join our community of problem-solvers and customer advocates. As an Experienced Fiber Customer Support Analyst, you'll play a critical role in providing exceptional technical support and customer service to our Fios customers, helping them navigate the world of fiber and copper networks.
About arenaflex
arenaflex is a leading provider of innovative solutions and services that power and empower people's lives. Our mission is to connect people to what brings them joy, and we're committed to delivering exceptional customer experiences that exceed expectations. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always.
What You'll Be Doing
As an Experienced Fiber Customer Support Analyst, you'll join a tech support team in a call center to help our Fios customers with their voice, data, and video services. Your responsibilities will include:
- Answering incoming calls from customers with order inquiry and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're seeking a dedicated and customer-focused individual with a passion for delivering exceptional technical support and customer service. You'll have:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
- A strong understanding of fiber and copper networks, including hardware, software, applications, networks, and devices
- The ability to work in a fast-paced environment and thrive under pressure
- Excellent problem-solving skills and the ability to analyze and resolve complex technical issues
- A related Associate Degree or 2+ years' relevant experience in a technical support role
- Technical support call center experience is a plus
Even Better If You Have
* A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
What We Offer
As an Experienced Fiber Customer Support Analyst at arenaflex, you'll enjoy a range of benefits and perks, including:
- A competitive salary and incentives based on performance
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage
- A 401(k) Savings Plan and stock incentive programs
- Paid time off, adoption assistance, and tuition assistance
- A collaborative and inclusive work environment that celebrates diversity and promotes a sense of belonging
- Opportunities for career growth and professional development
Work Environment and Culture
As a remote role, you'll work from home with occasional in-person trainings and meetings. Our team is a community of people who value collaboration, innovation, and customer focus. We're committed to creating a work environment that's inclusive, supportive, and empowering.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're passionate about delivering exceptional technical support and customer service, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications and experience.
Compensation Range
The compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
Apply Now
Ready to join our team and start delivering exceptional technical support and customer service? Click the link below to apply: Apply Job! Apply for this job